Barbour Lane Animal Hospital — Local services in Barbourmeade

My animals are EVERYTHING. Like I am one of the people that would not come out of a burning building without my animals. Like I am the person lobbying for a DB to track people who abandon/abuse animals with forced registration so that they can't ever adopt or have anything to do with animals again. Keep that in mind with reading this review.

My mom knows how I am about my babies. I was recommended by her, an endowed chair at University of Louisville to take my animals to Barbour Lane Animal Hospital upon moving to Louisville. I only mention her position to say that she sees & talks to ALOT of people as part of her job. She told me that all the professors & students that have pets & they take them there as the Vets are amazing. People drive from South Louisville & downtown up to Barbour Lane Animal Hospital to get the best care for their fur babies.

I LOVE LOVE LOVE this Animal Hospital for sooooo many reasons:

The STAFF (front desk folks, techs, vets, and resident cats) are super friendly and it is clear from the minute you walk in that they CARE deeply about animals & their clients and are super passionate about what they do.

Both Vets are phenomenal. Dr. Mary O'Grady was who I saw first (although, I was told by many people they trust & love both vets so they book with either based on availability). This is so helpful & allows for more flexibility for those with busy schedules.

The way they schedule appointments is so efficient & personable. What I mean is that when you drive up you are the only one at that time. It is like a personal dedicated hospital (front desk, Vet time, and check out) for you & your pets.

The prices will not BREAK the bank and are soooo reasonable for the care & attention.

I had put off professional vet brushing of my feline babies because I was petrified of them not waking up from the anesthesia; especially my older cats (not even being dramatic as I cancelled at other vets in TX multiple times).

You can see I am a handful and full of anxiety. The staff here IMMEDIATELY gave me positive vibes & for the FIRST time in years, I let my felines "go under" for cleaning by Dr. O'Grady. They were patient (the amazing Tech & Dr. O'Grady) with me by explaining the expected process, timing, and after care...multiple times. They also called me the second the surgery / cleaning was over to inform me that my kitties were out & did amazing. They send you home with personalized instructions & personable notes about each animal.

This is truly an amazing facility and we are so lucky to have them here in Louisville!!! Thank you Barbour Lane...

I came here out of frustration with other grooming facilities. My fur baby Wendy went to Petco fir grooming and I was told nit to bring her back, that she needed sedation to be groomed. I took her to Hurstbourne animal hospital where they sedated her and did so for about a year until the pandemic hit and they did away with their grooming facilities. I then went to St. Matthew's animal hospital and they gave her sedation pills and they said she tried to bite the groomer and never answered my calls after that. I searched animal hospitals again, because of the need for sedation and found this place. I felt like I was in a dream, everyone was so nice, almost too nice...lol. I inquired about grooming and then in walks Sam. I told her about Wendy's history and she said "would you mind I'd I tried without sedation?" I wasn't sure given her past report cards. But Sam had an aura about her, so easy and calm. I said that would be awesome as Wendy is a senior dog and I worry about all that sedation. A few hours later I get a text to come get her. I arrived to find her excited and energetic. Sam said she did great, no problems just didn't like her feet messed with, like most dogs. Just got back from 2nd grooming and the outcome was the same. I booked this last appointment 2 months ago thinking I could get her in quickly, but Sam has a waiting list because she is that good. We have now pre-booked our grooming for the rest of the year. I am now considering taking Wendy there for all her veterinary care. These people seem to really love what they do. The place is happy, professional, caring, and personal....so rare these days. THANK YOU BARBOUR LANE! and thanks for all the money you are saving me from the cost...

I am sure many people have great experiences at this vet — that is why I originally came here, due to all of the good reviews. I myself was completely happy with them after my cat’s first visit. They kept raving over how healthy my cat was and telling me how GREAT she looks, and that her unilateral nasal drainage is just the result of a simple Upper Respiratory Infection — therefore dismissing all of my concerns. However, when it continued to worsen and not improve after multiple visits of trying the same methods with several antibiotic shots and oral steroids (which I had to recommend), they threw their hands up (literally). Even after multiple visits of telling me that my cat was perfectly fine and just had the sniffles, now they had no idea what to do and figured she must have something serious going on like cancer, and we will have to go somewhere else to get tests. After I found another location to perform said tests, I had to walk this office through sending a referral. It was just a very frustrating, off-putting experience, like no one knew what they were doing — from misdiagnoses, to even spelling my name wrong on the medication they gave me… It just seems like if your animal has anything other than something extremely simple and straight forward going on, they shouldn’t go here. Like I said, I am sure a lot of people have great experiences here, I just had an unfortunate experience and I felt dismissed and given a lot of false hope/misdirection towards my cat’s treatment. It is very unfortunate. I am truly sorry to write a poor review, but I just needed to share...