Heaven Hill Brands Warehouse — Local services in Bardstown

Loading process was very easy, getting your paperwork another story. Standing inside the shack following the instructions to the letter with no results, screen keeps refreshing over and over again so I pick up the phone and no one will answer. Yet they have a camera right there and they can see you but they don’t bother to communicate and tell you if there’s any issues whatsoever with your papers.

So after trying numerous times and watching the screen refresh over and over I asked a yard driver for assistance and I was directed to go into the main office. After walking thru a torrential downpour I got attitude about how she had to fix something and how I’m supposed to sign and wait, yet she could’ve took a second to communicate on the phone while I was standing there confused and wondering what was going on. I was completely polite and gave no attitude whatsoever even though I was standing there wet as a dog and having someone give me attitude like I didn’t do something properly but yet I followed every direction to the letter repeatedly. I work a job just like the folks in the warehouse and I have a family to support as well yet I know how to be polite and deal with customers maybe your company needs to take some lessons. Communication...

As the largest family owned bourbon distillery Heaven Hill is quite an impressive operation. The grounds more closely resemble a military compound than a distillery as all of their rickhouses are impressively similar and neatly organized.

The "tour" is more of a seminar with a tasting to follow. It was nice after having done numerous other true tours on the bourbon trail, however if this is your first experience at a distillery, you will be missing out on a lot. The tasting is good, and because Heaven Hill produces so many different labels, you get to try bourbon/whiskey from a wide spectrum of recipes (wheated, high rye, straight rye).

You can learn a lot about bourbon from this tour, but you'll definitely miss out on a large chunk of the experience if this is your only...

We paid $10.00 to take a self guided tour. In the beginning the main conversation from the staff was the 5 brothers whiskey. They talked about how good it was and how you can only get it there. We took the tour ourselves and at the end were told we could try 3 tastings as part of the tour. Not only did we only get 1 tasting (the 5 brothers whiskey) but you can't even buy it because it's sold out this morning. Isn't this where it's made? Why do you run out of the only product you can't buy anywhere else? Stop talking throughput the tour about how good it is, short us on our tastings and then nit have the only one we wanted to buy because we can only get it there. Poor...