Called WOW after another big name provider failed to deliver on anything that I was told. I was hesitant on "satellite" internet. But in my area I have no other quality options. Knowing what I know now, I would have called them first. Installer showed up, we decided on a location for the very small satellite and he was done in 45 mins, which included running ethernet thru the attic and down an interior wall. So far, we've had heavy rain and storms and we have yet to lose service. WOW is a no bull provider that does not require a blood sample to talk to you, a real local person answers the phone when you call. The person you talk to today, will most likely be the same one tomorrow. They are up front about prices and what you are paying for. I called on a Thursday afternoon, by Friday afternoon I had service. I highly...
Read moreI called WOW set up an appointment to have there internet installed my next door neighbor has it they say it's great! I call my appointment is for 11am so I call at 1030 to check if they are coming he says yes tech is running a little behind okay that's fine I totally understand probably overbooked I thought. So 1 pm rolls around no tech so I call then the guy tells me the tech came by but couldn't provide me service funny how I took the day off work sat at home and no one shows up then I have to call them to find out they can't provide me service. They may work for some people but the tech no showing or calling is not professional best of luck to anyone wanting service through this company and I could only imagine if you have trouble out of their system bet it would be a 100 phones calls and a...
Read moreThis is the worst internet service we have ever experienced. We lose service constantly..by that I mean anywhere from every 2 minute to 30 minutes between signal loss. The light on the receiver box turns redish orange instead of blue. All you can do is wait..and wait...aaannnddd WAIT! We pay for the high-speed service and get garbage. We ha e had service techs come out n check our system, they are very nice and of course their readings are fantastic for the few minutes they're here. If we weren't about to move, I wouldn't tolerate this service. GO WITH ANY OTHER SERVICE...
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