Professional Furniture Services — Local services in Batavia Township

PFS came to my house to repair our new kitchen cabinets after the countertop contractors damaged them during installation.

The guy that arrived seemed professional enough. Before the guy started I asked if he needed to me cover the floor. I explained that I was in the process of putting in new floor and I didn’t want it scratched by his ladder. He said he has a blanket he will use.

I left him alone to the work and he called me to let me know he was done about an hour later. I came in and immediately noticed a decent amount of overspray on the full height backsplash. I pointed it out and he wiped it off with some cleaner. I tried to ask him what the cleaner was because the Silestone has specific requirements for allowed cleaners. Harsh chemical will ruin it. He didn’t answer.

He then proceeds to spray another section of the cabinet I had noticed wasn’t done. No taping, no protection, nothing.

He then finished up and left and I started looking around. THERE IS OVERSPRAY ON EVERYTHING. There is about 2 square feet of white overspray on our dark grey $8000 tops and backsplash, overspray on the floor, and some small scratches on the floor.

He obviously didn’t use the blanket or any other method of protecting any of my stuff. This guy is working on $25k worth of cabinets and tops and can’t even take time to mask it off.

He also sanded the work without any kind of cleaning or protection. Now I will have to spend an hour or two getting paint off of my brand new tops/splash and floors and cleaning up dust throughout the kitchen.

For people that are supposed to be detail oriented and careful they sure didn’t pay attention to anything in my house.

I would...

My kitchen and bath dealership in Xenia OH has used Professional Furniture Services for about 20 years. Sometimes in my business, we get a damaged or flawed cabinet. We give our clients the option to wait for a new replacement or get it touched up. Many of them opt for the touch up option. Professional Furniture Services does an amazing job....even with painted cabinets. We had one cabinet delivered that had a 2ft gouge down the length of a tall oven cabinet. After PFS was done repairing it, you couldn't tell where the gouge was originally. Another job, the front frame left rail tapered down from 1.5" to about 1.25....which left a horrible 1/4" gap at the bottom. The cabinet was 8ft wide and would be very expensive to replace plus delay the job weeks. PFS came out and used wood fill and color matched the paint perfectly!!!!

PFS are true artisans.

I highly recommend Professional Furniture...

We wanted to breathe life into our 20 yr old kitchen cabinets. We considered both painting and staining. Decided to stain because we are fond of the natural wood look and the majority of our cabinets still looked great. These guys did an AMAZING job! They took a few of the doors to work on in their shop, then came and touched up the others in our home. I couldn't be happier with the result! I've included before and after pictures - I don't think I can label them, but hoping it's obvious which is which. Really, really happy with the job...