Verbarg's Furniture — Local services in Batavia Township

Disappointed!!

After waiting nine weeks for delivery of my new bedroom furniture - I am disappointed in what was delivered. Quite frankly, I'm also angry.

I paid $6500 - on sale - for a 3 piece bedroom set. A bed, a long dresser, and a nightstand.

While it seems sturdy and looks lovely at first glance - I was delivered furniture full of insects holes! There are holes from wood boring beetles throughout my furniture. Across the top of dresser and on the sides, across the front on the drawers, on the top of nightstand and sides, on the headboard and footboard, and so on. Every piece that was used to make my bedroom set is damaged from bugs. Also, there is missing stain on the headboard. If I don't keep decorative pillows propped up, it is noticeable.

I am so disappointed and feel that I overpaid for what was delivered. I was really looking forward to this set. It was to be the nicest bedroom set I've ever owned. I just moved and didn't move my old set - so I had my mattress/boxspring on the floor for nine weeks and lived out of boxes while waiting for delivery. It was uncomfortable and inconvenient but I thought it would be worth it once my new set was delivered. Then I was delivered a set with obvious evidence of wood boring insect damage. How sturdy is this furniture after it's been infested with wood boring insects?! Wood boring beetles cause disintegration of wood over time. The holes on the outside of the wood are from adult wood boring beetles but the major damage is done by the larvae that bore into the wood, tunneling through and feeding on the wood. The majority of the damage from these insects is in the inside of the wood. Unseen until your furniture starts to disintegrate.

The set was custom made. You pick the color and it is stained for you. The wait is so long because you wait for your set to be made. They made my bed with wood that had evidence of insect damage! Was it made with the insects still in the wood?! Where is the attention to detail?! Especially when there is missing stain in a noticeable place. How can this store charge this kind of money for furniture that has insect damage?! That is not what was expected when talk of natural look of wood or natural imperfections in wood were mentioned.

I thought I was purchasing quality furniture when I chose Verbarg's for my bedroom furniture. I am disappointed that my bedroom set was delivered with obvious insect damage. Additionally, I am angry that I paid as much as I did for furniture that is not up to par with what the showroom depicts. Make sure that you inspect you furniture closely when...

Stopped in for the first time a couple of days ago. The furniture is not highend quality and my opinion is that it's somewhat overpriced for what it is. I noticed a distinct musty odor throughout the aging building as I roamed each area while being completely ignored by the staff who saw me but never made an attempt to greet or acknowledge me. Despite being completely underwhelmed by my experience, I'll consider it a plus that I was never approached and didn't have to explain why I would be purchasing elsewhere. Kudos to the staff who apparently does such a great amount of business that they can afford to ignore...

My family has gotten all of our furniture for three generations at Verbargs. We love the selection and the service of dealing with the Verbarg family. They are so helpful in helping you pick out what you need and making sure you are comfortable in your choices. Dealing with a family owned and operated business offers so much more. They select furniture from companies they trust and are high quality. They stand by everything they sell and are always there to help if any problems occur. I would not shop anywhere else for furniture...