Disney's Palm Golf Course — Local services in Bay Lake

My father and I were excited to spend our vacation day playing here and by the end of the round truthfully would’ve been happier not playing golf at all. As a twosome we expected to get paired with another group but given that it was a Monday, and there were relatively few tee times booked, we were optimistic. As we reached the starter we realized we wouldn’t be playing alone, completely understandable, however my father and I aged 60 and 27 respectively, were matched with a father and his 3 year old son; who we were told would be a “ride along”, no questions asked, this is who you‘re going out with. Already, apprehensive my fears were soon confirmed as the 3 year old boy‘s shrill screams and playtime took over our round. If I wanted to spend the afternoon babysitting I certainly wouldn’t have paid 115$ to do so. Now the father was nice enough, and as 3 year olds go; the behavior could’ve been worse, but I wouldn’t call trying to tee off with a toddler running around behind you in the tee box and fearing him stumbling into your backswing relaxing. Simply put a resort quality golf course is not the place for a 3 year old to be running around, it’s not safe, and not the place to put the burden of babysitting on your fellow golfers. Heck, I know local 9 hole courses that wouldn’t tolerate this in a million years. The icing on the cake however, was the clubhouse and course attendants response to the situation. The course officials roaming on golf carts were just tickled pink that this youngster was out here, and when we indicated our displeasure, suggesting that the course have a minimum age requirement to the clubhouse attendant, we were told, “Well, this is how Disney does it.” Well if this is the environment Arnold Palmer Golf Management and Disney Golf are keen on maintaining, then I say save your money and skip the Palms, any public course can offer the same experience minus the...

I was leaving for a cruise out of Orlando and was arriving the day prior to the cruise and wanted to play golf and couldn’t think of any better place than a Disney course. I booked the tee time around 3 days before arriving and before arriving I had a family member who had never been on a golf course who wanted to come just to ride around and see the course. I wasn’t sure what Disney’s policy or terms for this so I called Disney Golf and the woman that I was transferred to was super rude when answering the phone even before I even spoke, I asked about the family member riding with me and she said that I was already paired with people who I would be sharing a cart with which is completely understandable and I don’t mind at all but I was just simply asking for the cart that I was already paying for that I could ride with my guest, she told me that I would have to pay extra for a cart which didn’t make sense because I had already paid for one in the tee time I wasn’t going to be using but I still understood that, the woman was super rude and continued to make it seem as if I had no clue what I was talking about or as if I didn’t know anything about being on a golf course. I couldn’t understand why she was so rude on the phone when I was only asking a simple question and so rude before I even spoke. I needed helped with a question and all I got was rude remarks which made me not even want to continue with the tee...

I will start with the golf course was in pretty good shape. But besides that it was not up to par. The customer experience was some of the worst I have had ever experienced, and definitely not what you would expect from Disney. I was in the golf business for 6 years and would have been so embarrassed if this was my course. Let’s start with the starter taking 15 mins at the start to explain all the rules of the course and then the Marshall comes around after hole 7 to speed us up (we were 2 minutes behind) don’t give me that 15 min talk and we’ll stay on time. He stepped on his cart’s pedal during my back swing right behind me on that hole. Didn’t see the beverage cart until hole 7. We get to 10 and they start watering the back nine right in front of us. Green speeds dramatically changed from the front to the back. So we have to wait on some holes because they are watering the fairways and the Marshall comes out again to warn us that we are playing slow, well then don’t water the course with people on it. So we get to hole 17 and the Marshall comes out again to warn us of slow play. In the end we played in 4 hours and 15 minutes which is exactly the amount of time you should play in. All in all one of the worst experiences of golf at a place where customer service is so highly...