Verizon — Local services in Beaufort

Went in at what could not have been a slower time; 3 pm on a Tuesday. No customers. Just 6 idle male employees, who upon hearing that my needs wouldn't translate into a big commission, were all flatly dismissive and uninterested in helping. My son and I were simply inquiring about a screen protector to fit his new/used phone. That was apparently unacceptable, and met with advice to upgrade and a series of lectures covering every angle of the mobile phone industry, except the one pertaining to our issue. Nonetheless, I felt slightly hopeful when a “Matt” tripped across the notion that he could custom cut one to fit my son's phone and install it for $42. "Ok" I said , 30 minutes into our visit, all the while thinking it would have been nice to hear this when we first walked in. Fifteen minutes later though, it was installed. Matt seemed to have done a decent job, boasting, “it should really be the only screen saver you’ll ever need”. (See attached photo less than 2 days later. I mean, what a joke!) At least we’re good to go now... right? WRONG. After serving as guinea pig for a new payment system that required going to a website on MY phone, where I was guided through a half dozen steps necessary for them to take my money, only to be told “it didn't go through on our end”, and I would have to try it on their lone remaining credit card processor. I sighed, but thought fine... insert card, remove, Ok, and sign. Done. Not so fast. Still " not good" on their end. Even though, on MY end, the payment had gone through as evidenced by the -$42 indicated on my account which I showed Matt and his busybody colleague."That means nothing. It's gotta show right here". Matt's glare fixated on the monitor. "You can't leave til it shows up on our end. I'll have to take the screen protector off if you wanna go" Wow. I then proceeded to call my bank and they of course, confirmed the payment went through and to not submit my CC for any additional charges. Only after having heard this over speakerphone, did a red faced Matt begrudgingly let us leave an hour and 20 minutes after arriving! Terrible, unknowledgeable, arrogant, rude and inept customer service. On every measurable relevant factor, there is no way to overstate just how horrifically dissatisfying and regrettable my overall experience was on this visit to Verizon, 253 Sea Island Pkwy, Beaufort, SC 29907. PLEASE TAKE HEED OF MY ADVISE AND AVOID THIS PLACE...

I have been meaning to write this review for some time now. However better late than never. My father came in this store around the end of January desperately needing a new flip phone. Stan(manager) saw this as an opportunity to take advantage of a 54yr old man. He sold my dad a flip phone that was $300 dollars, he added features that could not even be used with a flip phone. He also charge him for the highest insurance plan. My dad only needed a prepaid plan and if they did not provide that he should have recommended him to another establishment but since he saw that he was desperate he use that to take advantage. When my dad bill came I was shocked to see how high it was. I then contacted corporate to get a better understanding and they explained that he had things on phone that he could not even use. I then contacted Stan and explained my concern, he was very rude and would not let me get a word in. I told him that I was going to report him and write a review for his store and he stated "well go ahead". I am very disappointed because how many other elderly people have been taken...

I take back everything I said about this business. They are very inconsiderate, and they swindled me into buying a new phone with them with no promotions. I am now in debt $3000 when I was supposed to get a new buy one get one free phone plan. They told me they would give me a buy one get one free charger pack and they didn’t do that either. They did not set up my account for me so I have not been able to pay my bill. They will not call me back or help me in anyway. Do not buy one of these phones they are way too expensive for the hassle you’ll have to deal with they are not worth it. The new iPhone 12 is very glitchy and not as fast as it looks I do not recommend getting a phone from Verizon ever. The man who has made this an issue is Chris Ferrell. He works at this Verizon specifically and has horrible customer care he has not called me back or felt like helping with any of my issues. I don’t like to complain but this has only made my life harder...