Bedford Springs Health and Rehabilitation — Local services in Bedford

Absolutely unacceptable the way this place treated my mother last night. Yesterday my mother was admitted here, and was ONLY there for three hours before the verbal and almost physical abuse started. she had broken her leg a couple days ago and she is now in a wheelchair chair. she has already been having trouble walking anyway with her condition. Last night it had been a few hours and my mom needed her pain medication but continued to not receive it. time kept passing and finally my mom decided to leave because of the pain. My brother picked her up around midnight to take her home so that she was able to just manage her medicine on her own. One of the staff members, a woman, began yelling and screaming at my mom and my brother for trying to leave. She called my mother “trash,” and said “the trash is leaving.” she also indirectly told my brother she would hit my mother in the face. This same woman told my mom they did not have her medicine, but then all of a sudden had it when my mom was walking out the door. another woman was sitting there the entire time this was happening and did absolutely nothing.

my mom filed a formal complaint and will more than likely be pressing charges and calling the state. That kind of abuse is ABSERD and completely...

My mother asked that I write this review for her. She is 92 and does not use a computer, but did keep a diary for two weeks while at this facility and wants others to know how she was treated while there. On the 3rd day someone finally showed up and watched her on the treadmill for 10 minutes. She was on the treadmill for 10 minutes the 4th day. On the 5th day, she walked down the hallway. There was no more therapy and no walking. She asked if she could use the walker to go down the hall and was refused because no one was available to walk with her. For two weeks they kept saying they were going to give her a shower and wash her hair, but never did. On her last day there she asked for a wash cloth and towel, but never received them. My brother helped her bathe and wash her hair in the sink. She dried herself and hair with her nightgown. This is NEGLIGENCE. And Medicare...

I was recently there after a fall resulting in a fracture. I was refused my medication, so I decided to go home which resulted in being yelled at and called trashy by the lady that was in charge. I tried to remain calm during the uncalled for interaction. I do believe that had not been for my son being there that she would’ve hit me. I’m not sure what causes someone to behave that way, but my biggest worry is for the residence who cannot defend themselves. I did receive a call and an apology from the nursing home however, it does not excuse the verbal abuse nor the conditions of the nursing home. The baseboards appeared to have body fluids on them and the smell upon coming in the nursing home was so bad that it was nauseating. I have a hard time, believing having had been there recently, any of the five...