Epic Sports — Local services in Bel Aire

It makes sense to me that this company does not allow customers to post reviews to this page and why they only post their positive reviews here so I felt it right that customers know the other side before choosing this company. Our order was a nightmare. I placed our order on 4/29/19 and paid for expedited shipping stating our order would be delivered on 5/3/19. Our order wasn't even shipped out until 5/3/19, the date it was supposed to be delivered. Received an email saying if I had any issues with the order to please email or call before posting a review. Sent an email 5/3/19 and still have yet to get a response to said email 5 days later. Receive our order and 5 of our 12 socks were missing from the order. I called Monday 5/6 and speak with them and he informs me that they used a different company for those socks and they had to send a request over to send out the rest of our order and that it could take up to 24 hours for a response, usually sooner. I requested that if he could request the company to overnight them to get them in time for our scheduled team pictures (4 days after my order was supposed to be received) and if he could get back with me the next day (24 hours when he said he would've already had a response) and update me on the status. Yesterday goes by and I hear nothing from him. I call today and he states he hasn't heard back from the company yet. I asked why he didn't get back to me yesterday as asked and he said "because I hadn't heard anything yet) At this point I asked to speak to a manager and explained the entire story and he said "we can't do anything other than wait for the 3rd party company to respond" I stated that I had been told by Will (rep) that it could take up to 24 hours for a response but could be sooner and expressed my disappointment that I had requested his representative to get with me in 24 hours to update me on the status so I knew if I would have to scramble around and try to find 12 pairs of socks locally to suffice for our pictures that evening and decide at the point if he hadn't heard back if we wanted to cancel the entire order or wait on them and he didn't respond. He says "we don't know how long it takes to respond, I'm sorry for the miscommunication." I responded with "It was very clearly communicated that it would take up to 24 hours and VERY clearly requested to at that point to call me and give me a status update on how the process of righting the order was coming and he confirmed he would." The managers response was "I never would have had his representative call me because he didn't have any new information and would have been a WASTE OF TIME." I said "so after completely screwing up the order you truly believe that it is a waste of time for an representative, who told me that he would hear back within 24 hours, to take a minute or two to email, call, whatever and let me know that he has yet to hear back from the 3rd party company in the time he told me it would take. I understand accidents happen and people are human and make mistakes but the way this company is handling their mistakes is completely unacceptable. They made me feel like I was being a pain in trying to get information on when I might receive the order I paid for and expected to have 5 days ago. He ended the call with there is nothing they can do but wait and that would have to suffice and hung up on me. Extremely unapologetic by the fact that his company had screwed up the order and have no answers nor empathy for the issues their lack of diligence of simply checking to make sure that all 12 socks were placed in the box instead of ONLY 7 before shipping out. Utterly the most unprofessional customer service reps I have ever encountered. A customer should never be treated as they are unimportant/wrong for expecting some answer as to when their items that were paid for on time, could be expected to be sent. They kept placing blame on the 3rd party they used not their fault, even though I, the customer, ordered from them, not the 3rd party. STAY FAR FAR AWAY! THERE'S A REASON THEIR...

Disappointed. We have used Epic Sports for several years for uniforms for multiple sport teams. My daughter is in high school now and we started using them when she was in 3rd grade. Their quality control and customer service has declined in the last year. We received uniforms with very obvious screenprint defects. I contacted the company the moment I opened the box as the defect was that obvious. The gold came out orange on most, all had cracked lettering, all had random white trim lines in odd places, sometimes greenish trim lines, some were completely brown lettering with black streaks. There are no real people to speak with just chatbots; they will not provide a contact number even when requested. There is an 888 number but it is just an automated program. I emailed each day for a week before getting a response. I sent videos(2) and pictures (45) of the defects. The response was they needed more pictures to better "appreciate the detail" of the defects. I chatted with Bill, Katie, and Erica. I am awaiting a response from the most recent email with the additional evidence of defective screenprinting that I sent them. Customer service has become very impersonal and slow; there is no efficient way to contact the company. If you are customizing or personalizing the product...don't do it through Epic anymore. Order the item and get it done locally. This hoop jumping for customer service and delayed response is not worth it. It's unfortunate to see another company side-step good service for automated bots and $. I'm disappointed. **UPDATE: Epic Sports credited us the cost of the botched jerseys towards a future purchase. This is appreciated. Nicole V. from Epic contacted me asking me to update my Google review via email. I am happy to do so. I still stand by the need to improve customer service/ communication. A personal email or phone call goes a long way. Their product is good...good prices, good selection. However , I still cannot recommend the screenprinting process through them as my experience was not a positive one in that...

I have ordered several things in the past from Epic Sports because of their great pricing. I decided to give them a shot for 5 matching shirts we wanted to have custom printing on. This is not their specialty.

First I received an email every day "updating" me on my order. It was the same email every day. It had an estimated delivery date. I understand what the word estimated means. I am just writing this review so you can be aware of what you might encounter if you make a custom print order. My shirts were not even printed until the delivery date and I am not even sure if that would have happened if I had not emailed. Needless to say, the shirts were several days late.

Second. The print was much smaller than the image it renders on their website. I was told my logo was small because that is what I sent them. (a 3" margin around my logo was blank) I scaled my logo down intentionally several times until it looked how I wanted it to look on the shirt on their website. I believe I uploaded the image about 5-6 times until I had it just right.

When the shirts did arrive, not reflective of what I was sold, management gave me all the small print policy that covers them. They did have every right to refuse any kind of reprint or refund.

I would have appreciated some type of communication that my order would be running late or that they would expedite it for free since they were running behind I would have liked some sort of communication if there was an issue with my logo. I would have liked the management to care or show some sort of desire for customer satisfaction. My family was looking forward to these shirts because of how it looked on their website. All this to say the long wait was very disappointing and we don't even like the shirts or want to wear them.

Epic Sports does not specialize in custom printing nor will they stand behind the satisfaction of their customers. They must have enough business it doesn't matter if they get it right...