Platt Electric Supply — Local services in Belgrade

UPDATE - I revisited Platt and showed the sales person the resealed package and I am glad to say that they accepted the return. Updating the star rating as a result. Buyer Beware! – Yesterday I bought from Platt a large crimping tool for #1 - #8 AWG terminals. It was high priced at $219, but I needed to get a job done so I bought it. However, I did not get the job done because the Greenlee tool simply could not do the job … not even close. The grips are too short to get leverage to make proper crimps. So, I decided to return it.

Unfortunately, despite carefully opening the plastic package, then carefully repackaging the brand new un-scuffed tool that was only used for about 2 minutes, I returned it to Platt. The guy behind the counter could not even tell the package had been opened, but when I explained why I was returning it, he said “so you opened it?” Well, “of course, I opened it, but it didn’t work” I replied. He said he could not take it back because it had been opened. So, I offered to pay a 15% restocking fee, but he refused. I then said look, how about refunding 50% … that would be more than fair. He refused.

Now I get it that you can’t return a lot of items, especially when using them damages the product through wear and tear. But this was not case. And, as a business owner, I also get that it’s a real challenge because sometimes your margins are razor thin, so every return hits your bottom line.

However, you need to back the products you sell; and if they don’t work as advertised, you have to come to a mutually equitable agreement with the customer who honestly and fairly asks for a refund. I guess Platt does not believe in customer service, nor honesty, nor fairness. So,...

Big fan, mostly because the staff is awesome, namely Hunter, in outside sales. The dude definitely lifts. 3 plates for reps, overhead press, I would guess. He even took my call to find an item i needed while he was lifting once, if I remember. Who does that? Props to the boys helping us get our stuff to...

Platt has been good to work with, and though my business had some rough times in the past, they have still given me...