Premier Storage - Marengo — Local services in Bennington Township

I would avoid the facility like the plague. I have a unit here and have no access, called, was told it's resolved, and, suprise, it's not. Call in and get voicemail. Terrible customer service and no access to your belongings. This is part 2 for anyone reading this due to my inability to respond to their reply. They were very aware of the gate issue before I initially called this time and I received a vm from them acknowledging the gate issue as well as this is a common issue. Also don't believe their "generosity" as the $256 it cost me for tool rental because I had no access to my belongings doesn't matter. I was told "they are not responsible for mechanical failure" even though this was a known issue, and the gate issue has still not been resolved. Once again. AVOID this...

We've been locked out of our storage for 3 days now. The whole storage units , not just ours We've called and called, but there was no answer. We've e mailed, no answer. The gates aren't opening at all. We know we paid, so that's not it. The alarm has been going off since Saturday, which tells me someone could have already robbed every storage unit and been on their way long ago. The police aren't notified when the alarm is going off either. Sooo, this isn't really video taped or secure is it like they say. We want comp for not having access to our storage u it. This is a huge issue, seeing as we're in the...

If I could give this place zero stars I would. They have a MAJOR MOUSE infestation. It would have to be thousands in there with the amount of mouse droppings. Our things are literally destroyed. We payed for the a place we thought was safe to turn our memories and things into complete contaminated garbage. I've NEVER seen anything like this before. I'm very upset.

Updated Response to owner:

Yes, im sure I have the correct facility. I called the number you gave me and left a message. It was under my father's name. I have pictures and video which I'm sure you will...