Acreage Fences Inc — Local services in Bennington

I did a lot of research on fence companies in Omaha and this was suppose to be one of the bests. I was very disappointed to find out that the company who I thought I hired (ACRAGE FENCES) did not show up the day of my install. Instead, a different company hired by Acrage arrived.

Upon arriving, I hear commotion and arguing going on outside my home. Out of concern, I was shocked to find that it is the fence crew arguing amongst themselves using loud language and profanity for my entire neighborhood to hear.

I was surprised because they were arriving so late in the afternoon at 4pm. As they were preparing for the job, I was concerned on how they were going to finish by the end of the day because we had an event going on in the neighborhood that weekend (Fourth of July) and I couldn't have my yard destroyed with debris etc. around my yard and sidewalk. I was going to reschedule because I did not want the job to be rushed but he agreed that the job would only take four hours and they would be finished by 8pm.

This seemed like a much larger project that would take much longer than four hours. 6:30 rolls around, the crew is now frustrated and rushing to finish the job while throwing equipment and damaging my new fence. When I intervene for the second time I come to find out that they are hitting my sprinkler line all the way up my yard with an 8" auger. I wanted to know if they were going to start hand digging to prevent more damage to my sprinkler system. They explained that it would be too much work for them to do it by hand. So they continue with the job. The auger ripped up my entire line from the middle of the yard which left it beyond repairable.

They now are explaining that they will be back on Tuesday! My exact concern.

SO now I am really upset. I tried reaching out to Acrage but they were out of the office for the holiday weekend. When we finally spoke I went to look up the insurance information for the sprinkler system. I find that Acrage sent me a text the night before asking if I wanted the insurance. I do not text so I did not receive this information. Instead of professionally calling or providing me with real contract they sent me a text that I was never received. Since I didn't respond to the text I was not covered. To make it "right" they offered to give me a 150$ credit (The cost of the sprinkler insurance). Gee thanks but no thanks. On top of spending 12k + on fence I was now left with having to install a new sprinkler system that I did not need all because of their negligence.

In the end I was extremely disappointed. My advice I would offer is to do your research and make sure that everything is in writing. All Acrage does is order your product they do not install the fence. I would do research buy your own product and find a handy guy and do it on your own terms. People just don't care anymore.

PS. With all the issues and mistakes that were made the fence is finally finished on Sept. 15 and they started on July 2nd. So much for a...

First I'll say that I'll update this following completion of our fences. We are on their schedule and happily paid half down Why aren't they done yet? Why happily? I had an idea of a fence type that I wanted for our acreage. I found images of what I liked by Googling "acreage fences with welded wire". I got bids from 2 other fence companies initially because I didn't find anything like what I wanted on Acreage Fences website. The 2 other fence companies quoted me chain link and white PVC fencing for our acreage. Not what I wanted! They said they couldn't do what I wanted and if they could the price would be much higher than their other quotes. The quotes they gave me for what I didn't want almost made us give up. They were far higher (like double) what I was able to calculate on Acreage Fences website for the same type of fences that again, I didn't want. So, Acreage Fence was obviously the right company if they would consider building the fence type I wanted. So, I called them and scheduled an appointment. They called a day ahead to confirm our appointment. An older gentleman came out and I told him what I wanted and to my amazement, he said NO PROBLEM! We looked at several of the images that we liked then together we web searched some of the materials that were different from the usual, and he gave us a quote that made us smile. It was fair and reasonable! He informed us that it would be approximately a 3 month wait because the particular crew that would build our custom fence are very busy. We paid the requested down payment to get added to their schedule. A very pleasant experience! The reason that they are so busy is they are well-known for putting up quality fences for a fair and reasonable price. It will be worth the wait. I am confident that it will turn out great because the very experienced estimator understood exactly what we wanted and he had personally built very similar fences for years. Their office followed up with us to make sure that we understood the wait time for the installation and the office staff was equally knowledgeable and great to work with over the phone. This was more confidence building so we added another area to fence the same way and signed an additional contract and made another down payment all electronically and via email and Doc-usign. Easy!

As I mentioned, I will update this once the fence is finished and add a picture or two but DO NOT wasted your time calling any other fence companies. Acreage Fence will be the best option for every type of fencing...even something...

I am very pleased with my new privacy fence. While the communication from Acreage could have been better, I appreciated the improvement in updates once I began working with Anna, who was exceptional. Her responsiveness and attention to detail were impressive, and I believe she deserves recognition for her efforts.

However, there were some significant concerns with the installation process. The project took nearly three months, which far exceeded the initial timeline we were given. The installation crew was inconsistent in showing up as scheduled, and I often found them on their phones or taking smoke breaks during work hours. Unfortunately, they left cigarette butts on my property, which I had to clean up. More concerning, the crew initially cut corners by not digging the post holes to the full 36 inches as required. I documented this issue with photos, and only after they noticed me taking pictures did they complete the job correctly. After bringing this to Anna’s attention, she arranged for the crew to return and reinforce the posts with aluminum I-beams, which was an acceptable solution.

There were also some pickets installed that were either damaged or dirty, and the crew could have taken more pride in their work overall. Additionally, I ordered the extra weed seal for over $2,000, but I regret that decision, as the installation was poorly done and, in my opinion, not worth the cost.

There was some confusion regarding the availability of the Country Estates product I originally wanted, as I was told Acreage no longer works with that supplier. However, they were ultimately able to source it for me, which I appreciated. Given that their website still lists Country Estates as a partner, I would recommend updating this information if they are no longer working together.

Despite these challenges, the fence has proven its durability; it was the only one in the neighborhood to withstand last month’s 90 MPH winds without damage, and it looks fantastic. While the project took longer than expected, the end result is excellent, and I am hopeful it will last for many years.

I would use Acreage Fence again, but I would definitely request a different...