J & J Appliance — Local services in Berea

I spoke to Jim the owner today because our 4 year old LG Front Load Washer has loose bearings and weights and LG will not cover that and he offered to look into parts and repair cost. He called me back to give me an approx. price range and gave me his honest opinion and told me that it wouldn't be worth neither of our time to do the repair work. The appliances now a days are all junk and not the same as what they were 20+ years ago. I asked him if he would recommend a front load or top load and what brand and he said go with a top load and a Whirlpool. I want to thank him for taking time out of his busy day to help me resolve my issue even though he didn't make a dime off of us. He saved us from wasting our hard earned...

Have had J & J maintain all my appliances for over 25 years! In all those years, twice there was a problem with a renewal part. Both times the part was immediately replaced with absolutely no hassle. The true measure of a vendor is how they handle a problem. J & J's business ethics are superb. They're honest. I've made it a practice to NOT purchase the extended warranty if I purchase the appliance from a "Big Box" store. Don't need it because I use J & J for maintenance. If possible, I buy my appliances from J & J. . If they seem a bit short during conversation - -...

Wow! I attempted to use this company. I spoke to Jimmy, after missing his call. He ended his call with God Bless, which led me to believe this was a great company to use. We didn't even make it past the phone call. He interrupted me over and over, after asking me to explain what was wrong. He belittled me and then had the audacity to ask if "iI wanted him to help me or not". No thank you. I'll take my business somewhere else. I was looking forward to helping support this small business. However, after this, I would recommend against this. Take your money to another...