I tend to avoid this place under all circumstances based on what people within my circle have often said of it, but due to circumstances I was forced to interact with them.
My experience began on Thursday December 3rd when my Verizon Sony Xperia Z3v's screen broke. I looked up the cost of a replacement and found the LCD display and digitizer for multiple prices ranging from $40-$100 instantly so I gave them a call.
The first person I talked to I will label as M to respect confidentiality to the extent that they showed respect to me as a customer. In other words it would be an easy investigation to know of whom I am referring but not as blatant as providing their name.
M I spoke to over the phone. He said he would not be able to provide a price for the part required without seeing the phone. He mentioned he had repaired the same phone recently and it had cost around $200 for the part not to mention service. I thought this rather high considering what I found and questioned how it could be so expensive and simply got a rushed explanation on how it wasn't a common phone and it may be better to replace my phone instead also how if I ordered it myself I would get the wrong part more than likely. So I decided to bring my phone down to have it looked at in person so they may tell me what I'd need.
When I arrived, that evening around 4pm I met J who was quick to say my phone was old. That the Z5 was already released. (He did not mention the fact that the Z5 was only available in Europe as of now.) I told him I was looking for a screen replacement and he told me that the part was not in stock due to the fact my phone wasn't one commonly seen. I of course understood that. I then asked if it would be able to order the part and had mentioned the prices I found versus the one M gave me. He looked it up and said "Yeah looks like you could get your phone repaired for just over $100." I then asked if I could get the url for the part needed to repair my phone so I may order the right one when I got home. His response was "You could just look it up yourself and find it, bring in your phone again with the part." I asked if it would be possible to order the part through them and he said "You could but it would cost you a lot more money."
At that point I wondered if maybe what I had heard about them was false, it appeared J was trying to save me money, so I took my phone home, looked up the LCD and digitizer, ordered it and waited until Monday when it was delivered. I brought it to them Monday evening. J was at the counter again and I provided my phone once more, the part I ordered, and a $20 deposit. I noticed on their display to the top left of the counter it mentioned same day repair should the phone be brought in before noon so I made plans to check up on my phone the next day thinking everything was squared away.
The next day which would be Tuesday, December 8th I arrived briefly only to be told my phone hadn't even been looked at yet and that M had repaired 8 iPhones instead which I understood and left. I then called the next day using a phone of a friend and was told by M that I had purchased the wrong part and that "that is what happens when you provide your own parts." Now that made me frustrated because I had tried to order through them. So I drove down early that day to catch M.
M, when I got there, provided a very child-orientated lesson on how the connectors were different speaking to me as if I was daft and telling me that I had opted for a cheaper part myself when they had provided the correct option. M at least provided a URL to the correct part which was still not the projected $200 but instead $80 however at that point I was fed up with their poor service and disregard of my time and patience that I took the paper and left.
I am still deciding whether or not I will order the part and have those pretentious ITs repair my phone or take my business elsewhere. I have and will warn everyone I know to avoid there for their future needs and consider other...
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