United States Postal Service — Local services in Bernalillo

On Wednesday i went to get packages from my parcel mailbox. I found the key in my little box. But there was a wrong key iny parcel mailbox. Went immediately to the Bernalillo post office. Reported the incident gave them the key. Was told I would be getting a phone call the next day. That never happened. I called another employee said I remember you from yesterday, let me what I can find out. She told me the mailman had to go knock on the door of someone that might of took my packages And you will get another call phone. Well I never got a phone call. So I guess someone can take my packages out a wrong key in a wrong box and now I'm stuck paying for things I'll never get No effort to make a call. The employees tell me this is being investigated. Well I don't think anyone at the post office gives a darn So disappointed Gotcha phone call from post office last night I guess I'm stuck without my packages. The lady said the mailman was going to the address vid who took my packages. Guess that never happened. So I paid for the 3 dresses for a special occasion. Can't reorder because they won't be on time. Paid over 50.00 . They said there was still an investigation going on. Which I seriously doubt. I even asked how did the wrong key fit in the wrong box her reply was it wasn't in all the way. But I was there this key could not be removed Since there has been trouble In this area no more deliveries will be done. So now how do we receive our packages? Do we have to drive to the post office?

no more deliveries will be made she said. Ok, so what happens to packages we are...

We went there today (June 12, 2021) for a 9:30AM scheduled passport appointment. Came in 10 minutes early just as what was being instructed to do. The Hispanic woman was helpful and pleasant. And then there's that very unpleasant white lady who didn't seem to want us in there yelled from the other room as soon as she heard that we are there for that appointment, "I am fully booked today. You should come here with everything filled up. Blah.. blah... blah..." I assume, that 10 minutes before our 9:30 appointment is more than enough to fill out that form. She could have saved more time to get her things done if she just asked what time our appointment is and if our form is filled up. It is sometimes completely normal to have that horrible attitude when someone is rude to you, but not when people who just walked in there and then tell you that they are there for an appointment, people who are with kids that might wonder why you have to...

For people looking to do the Passport related work here:

No restroom. However, nice restroom in the facility {don't remember the name} next to the post office) Around 12-15 people in line when the passport work starts. Get something to eat & drink. With small kids: be prepared to change the diaper on the floor or in the car. Each person processing takes ~15-20 mins Picture is taken right there at the window when other documents are taken (i.e. there isn't any separate line for this). You can bring your own photograph.

= ~ 1 to 1:30 hour time for all the appointment.

Very friendly staff.

NOTE: The above mentioned points correspond to the experience I had. This can be completely...