Dead River Company — Local services in Bernardston

After 6 years of service, I bought the house from my brother and had the account switched to my name. After 1 deliver, 1 service, and one technical call since the switch, I called after hours to order oil. I was told I was on their list, so I put it out of my mind. Fast forward 3 weeks to the zero degree weather and me waking up frozen. After calling and talking to 3 people, they have no record of my account and 3 people didn't try to solve the problem. They let me get off the phone and switch to orange oil, and the most pleasant customer service I've experienced in a long time.. they were at my house within 4 hours. Thank you for pushing the switch.... Leaving my house the same day, dead river is delivering oil to my neighbor... Thought no one was in my area for 5 days? Come on guys, you...

Call on 2/18 to order fuel because we were really low and am told they'd be there Thursday. Call on Thursday asking when they are coming. Employee lies to my face saying she said it would be a week out when I called and they'd be here on 2/24.

It's now 5:16pm on 2/24 and no delivery. Tried calling at 3:30 to see when they might be here i had to leave a message and was not called back.

What will their excuse be tomorrow?

The excuse was I was never on the list for today. Despite being told by an employee since specific date after being lied to about an...

Ever since Dead River bought out Country Oil we have had nothing but problems with them. They have given me a hard time when I tried to book an oil delivery because they didn't have a record of my account even though they had installed our furnace just a few months before. Today I found out that they canceled my furnace cleaning appointment that I had scheduled a month ago because I didn't call back to confirm. Who does that?! I am so aggravated. Time to find a new...