I would have given this no stars but, its not an option. We decided to come here instead of Mineral Beach. That was our biggest mistake. Before coming I searched the web for any and all info that I could find about the wave pool, the info I found was very limited so we decided we would give it a try anyways. We got here pretty late in the evening paid full price and entered. Ok, no big deal. Immediately after entering I see the No Refund sign, again, ok no big deal. I then find the list of rules which state you are not allowed to bring any outside food or drink in. Again, no biggie. Reading down it goes on to say no outside flotation devices (you can rent one for $5 and get $1 of that back from the deposit) it also lists no safety devices for children, no life jackets, vests, arm flotation devices, nothing. The reason for this rule? They are a false sense of security and since your child is not wearing this device it means you will stay with your child and not leave them or let them out of your reach. I am not sure who came up with this idea but I counted within the first 15 minutes of being at the pool 12 kids under the age of 3 roaming freely, no supervision in sight. Life guards wrapped in towels, dozing off, reprimanding a boy about laying in a rented floaty in the grass. Regardless of whether a parent is with their child or not, no matter how careful or safe, this idea of no safety devices is going to and probably already has cost a childs life. Reading through the reviews and seeing a child almost drown just a short time ago here, chances are good that would have never happened with the extra safety of a life jacket. The pool has now been closed because of a lighting warning in the area for 45mins not a cloud around, not a single drop of rain, nothing. DON'T WASTE YOUR MONEY HERE! GO TO MINERAL BEACH INSTEAD, GO TO ANYWHERE OTHER THAN HERE!
UPDATE: It is now 7:10pm the pool is completely closed even though its supposed to close at 7:30 everyone including the lifegruards left around 6:30-6:45 and closed the pool down at 6:15 even though they (they being the main guy in charge "Ray" claims they would re-open) were supposed to open within 5 or 10 minutes. We were told that the golf course was the one making the calls and letting them know when their lighting alarm went off and on. I called the golf course at 7pm and spoke with a man who informed me that their alarm had been cleared OVER 20 minutes ago. This place has stolen hundreds of dollars from good, honest people some of which I spoke to today. Its a shame this place is allowed to...
Read moreI do love coming to the wavepool. The 1 star is for the lifeguard staff. They were unattentive to their water, did not have their rescue tubes on them, they were snuggled up in towels and blankets (it wasn't even cold), sitting back in their chairs, one was on his cell phone and I do believe one of them was asleep while on stand. It's abysmal to say the least. I was a lifeguard supervisor at Sandcastle waterpark and the lifeguards there are the best. I am now currently the director of aquatics and an institute here in Pittsburgh. I am writing this review to hopefully save somebody's life. The lifeguards at the wavepool need to be retrained in the skill of scanning...
Read moreMy girlfriend and I got to the wave pool at 5:15 because we worked until 4:00 today we are bobbing in the water on a raft we have 5:45 etc expecting lightning but yeah pool and weight they close at 7:00 so the chances I'm opening back up with slim. I know we got there late but only half hour I felt a little short changed. I went to get talked to the manager I want to say his name but he was very nice and respectful. I told the situation are we only got to be there for half hour and pay $24, he made the situation right immediately! I highly recommend this way for for the cleanliness or the poor self and locker rooms the decent food and a...
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