J & M Ace Hardware — Local services in Beulah

J&M Hardware --- Beulah, ND --- visit on 6-15-21

I stopped by J&M Hardware to purchase some rachet load straps to secure some heavy freight that I unexpectedly had to transport in my FMC Company Pick-up truck. This is not something I normally do, but knew had to secure the load more safely; just wasn't really sure what I needed, or just exactly how I needed to operate the rachet straps.

The modern, clean and remodeled location on Highway #49 was identified by an easy to read sign. Upon entering the store, I was almost immediately greeted and asked "How can I help you?" by the store owner, Mr. Jerald Isaak. After explaining my situation, Mr. Isaak sold me the load securing equipment I needed and even went way "above and beyond" by accompanying me to the parking lot and himself, helping me work the equipment and securely strap in the load for transport. Thanks Mr. Isaak, you saved my day!!

This whole experience is a wonderful example of true, home-town expertise and hardware store service. The Big Boxes fail greatly regarding such levels of helpful service, but thank goodness the Gerald Isaaks and their staffs and stores are still an option for consumers like me, desiring a higher level of quality goods and the knowledge about how to best use them.

I would rate this whole experience with J&M Hardware in Beulah, ND a rousing "10 out of...

My husband recently visited Ace Hardware in Beulah, ND, with the intention of browsing. However, he found the initial lack of assistance concerning, as no one approached him until he was leaving. When a staff member finally did approach, it was unfortunately marred by a judgmental demeanor, as if he were being viewed with suspicion. This experience left him feeling offended and unwelcome, to the point where he has no intention of returning. I would caution others to steer clear if respectful and attentive customer service is...

Just moved here a month ago and in a small little town like Beulah it's nice to have a place that really "has it all". I've admittedly made quite a few trips here in my short time but I'm always surprised at how many things I can cross off my list without having to go into Bismarck or order for delivery. Everyone is friendly and always greets me coming in and asks if I need help...