Stay Montana - Big Sky — Local services in Big Sky

This is for rental Shoshone at 40 Big Sky Resort Road #1943. Location is great. We used the ski valet at the base of the hill so we didn't have to carry our skis back and forth. $26 pp for two nights. You can hit the apres for beers and watch the party and your room is just around the corner. The overall condition of the building is good, but not great compared to other ski resorts - but competitive for the Big Ski village area. The pool and hot tub arrangement is integrated, unique and a bit of a throwback. The kitchen was perfect. The bed that drops from the wall was excellent. The master bedroom was very large (and inefficient design wise). The walk-in shower is in the bathroom off the front door and not with the master bathroom which is another head scratcher. The WIFI was excellent. The bed was comfortable. There was a minor odor with the actual room, but this is expected with varied cooking - older buildings with poor ventilation. The staff was helpful and nice. The Shoshone is connected with Huntley. In fact, I learned from an employee who buys an annual spa pass to use the pool that most of the Huntley is filled with employees and only the top floor facing the hill is guests. Not sure if this is totally true, but believable. We paid $1300 for the last weekend of the season. Pricing looks to be 2-3x this for regular season. The value was there for what we paid and perhaps up to $2,000, but anything higher I would start looking at alternative arrangements including the Summit hotel and ski in / ski out homes in Moonlight Basin. Stay Montana has other properties in that area and I would absolutely consider. Finally, the parking was inconvenient. It's a surface lot and about a 10-min walk. I had a fox show up the first night I parked at 2:00 AM which put me on guard a bit. Is there a moose or elk around...

Do NOT Stay at Stay Montana!

After sending a very extensive list of issues during of my disappointing stay in February, I received a refusal to accommodate my partial refund request. The fact that Auburn excused away the poor condition of the home and the poor service as something I should tolerate was very upsetting.

They did send a very nice manager to rectify some of my issues, which were simply a matter of no pre-visit inspection. They do not know the meaning of quality control.

I did not take photo’s of every full chest of drawers and items left out in the closet, but I should have. Even their own staff member commented it was “weird” the way the owners personal items were left in the manner in which they were left.

We had a bathroom sink which did not work, a missing shelf in the main bedroom nightstand, a broken closet door in a bathroom, a broken humidifier and inadequate hangers. It was a very poorly managed pre-arrival process relative to quality control and the home was not cheap!!

The most egregious issue was a broken ceiling fan which had been REPORTED PRIOR TO OUR STAY. We asked to have the ceiling fan repaired so we could use the integrated light. When the maintenance staff person attempted to located the problem, the whole upstairs electrical system blew, leaving us with no power (thankfully we had heat) for 24 hours.

The sloppy extension cords, which were offered were a poor consolation. I assume Auburn was not banking on a full disclose of a previously reported electrical malfunction, hence the attempt to dismiss my issue. Bottom line.. as a Marriott Titanium Bonvoy member, this was a very disappointing experience. Thankfully, Marriott did side with me and added points to my Bonvoy account. I will never patronize...

My family had a wonderful stay at the Still Water Condo in Big Sky through Stay Montana. We booked directly and they had a number you can call if you needed anything and check in was so easy. We loved the spacious open condo with a beautiful view of pool of pine trees and mountains and the river flower right next to it so you can listen to the river when you go outside to enjoy coffee, breakfast or lunch. We loved the spacious den and the circling stairway, the spacious kitchen that had everything we needed. We loved the heaters in the bathroom and rooms and living room that you can control the temp. We enjoyed the huge fireplace. The beds are super comfortable and the couches. We appreciated having laundry right downstairs. Walking distance to the Big Sky activity village/Ski resort center and if you drive a few miles down there is a little town with groceries and shopping. Beautiful area. The weather was perfect and bright and the days are so long we enjoyed just sitting out watching our son play at the playground area after groceries. We drove the Yellowstone twice, to Bozemen and back. We were able to visit Lewis and Clark Caverns on our way back to Big Sky from a back to back trip. We just loved the balcony- its clean and you can sit out there for hours. There was no bugs during our stay because the sunshine weather was just so perfect. We did the Ouzel Falls hike and Beehive Basin hikes as well. We had to extend a day and it was so easy it literally took a few minutes of calling Stay Montana. There is no hot tubs/pool access or BBQ grills at this location fyi, but we were okay without it for this...