Boss Truck Shop — Local services in Big Springs

AVOID THIS SHOP BY ALL MEANS ! I spent 5 days waiting on a axle doctor from Cheyenne- i paid them $650 to to take one of the trailer wheels apart - they did it for an hour - charged me for 3 hours the doctor was supposed to be coming on Saturday - but it was all a game - so I can stay and wait. Last minute on Friday he told me he is busy and will come Monday - when we asked about the price all were - he will come and check it and then he can say. MAFIA - this is the shop MAFIA in action!!! they sent me an estimate on MOnday for parts, labor and two tires , which i had my tires, which were fine - but they refused to put them back on - they needed me to pay more money to make their checks bigger - i am guessing they are on a percentage - they said i can get out of the shop and deal with the problem I have on my own - that's a legal ROBBERY they are doing .. anyway the estimate was around $1600 plus the doctor who was supposed to weld the axle - no parts - so I figured it will be no more then $3600 - they sent me a link for payment before sending an invoice for $5755.68. I called them and told them this too much - asking for explanation - Adam, who told me he is the manager said if I don't pay the bill ASAP he will charge me storage fee of $154.99 per hour which is their labor fee per hour.In 10 minutes - he sent me a bill for $6126.33- said the guy who made the bill was new and missed a couple of things.... then he sent me a bill for 5987- and told me he will go back to 5755.68 if i pay it right away !!!! HOW DO YOU CALL THIS ??? WHAT KIND OF BUSINESS THESE GUYS ARE IN ??? all the people in the shop were sitting and watching my driver... and joking, laughing at him PLEASE, DON'T GO THERE - YOU WILL BE SORRY AT THE END ! THEY DON'T EVEN DESERVE...

The techs at Boss Truck shop in Big Springs are kind, experienced and helpful. My moving truck broke down on I-80, 40 miles from that shop. Once the roadside assistance was dispatched from Penske, Adam called me shortly after to get more information and advise ETA due to the long wait and distance. He was personable and reassuring. The tech, Shoup, arrived at the specified time and looked over the truck to see what the issue was and see if it could be fixed so I could continue driving early the next morning. He was patient while my child ran in circles asking questions. He showed me why it could not be fixed and he (or Adam) let Penske know a new one was needed. My child and I were on the side of the interstate, not quite to an exit for over 2 hours in the dark without lights or hazards due to the battery dying while semi's blew past at high speeds, rocking the truck. The Boss Truck techs along with a great tow drivers from a different companies made a big difference with the nerve wracking experience. Shoup and Adam were both personable, human and professional. I was not just a number or treated like basic protocol for an evening roadside assist. Shoup was kind enough to wait until my child and I were close to the hotel that we had to stay overnight in before leaving the partially remote area....

We drive OTR and the one thing that can make one sweat is finding a repair shop that will do a great job and not charge an entire paycheck for a chassis lube. This is the third time we have been lucky enough to be hours away from this shop when our truck or trailer needed repairs. The first two times (see review by hubby Brandon S.) they were awesome with a professional staff that was also extremely friendly. I guess the third time was the charm as they say. Our engine light came on throwing code after code, and we actually were close again (we're coming from Maryland so we couldn't believe our luck). Once again the ladies at the desk were great and even remembered who we were. They took us in immediately. They had three knowledgeable mechanics there ( all these guys are a cut above too and know semi trucks in and out) who came out to take a look. Within a half hour we were ready to roll and the minor problem completely fixed! The whole shop is clean and organized. But the best thing is, other than the fact this is actually a shop that is far above any we have experienced is that they make drivers feel welcome, always. Thanks everyone we hope to never have to go into a shop again but if we do....hope it's in...