Furniture Row — Local services in Billings

perfect experience. 10 mins finding the perfect mattress that was somehow firm and soft at the same time (doctors choice elite firm), 10 mins to pay and schedule delivery, and then we were out of there. 20 mins, thats it! I dread stuff like mattress shopping but it was as simple as I could have imagined. The guy that helped us wasn't pushy at all and seemed genuinely interested in finding us a mattress that would fit our needs (I need a firm mattress, my wife needs a soft one. Somehow, almost magically, the one we got was both).

The closest scheduled delivery was 2 weeks away which was a little disappointing but hey, it was free delivery, and they are a busy, popular store in the area (for good reason). They sent confirmation texts when we bought the mattress, to remind us about delivery, and to confirm the actual delivery. They delivered the mattress literally EXACTLY when they said they would, ie 12:00 PM SHARP. I was impressed.

So essentially it was a seamless, low-pressure, simple experience, and we are very very pleased with the mattress after sleeping on it for ~1 week. They have an excellent return or exchange policy as well, as long as you use one of their mattress protectors (Which wasn't expensive).

10/10...

We ordered a bedroom set in November of 2021. We were told that it would arrive in March of 2022. Since we were going to be gone in April we stopped by to see when we could expect our furniture. We were told that a few of the pieces were in but they were still waiting for a night stand and the bed. We had ordered a bedroom set that had 2 dressers, 2 nightstands, and a headboard, footboard with rails. They said that the rest should be in by the end of July. Since we were heading to Billings in May 20th we decided to stop by and see if by chance the rest had arrived. They told us that it wouldn’t be in now until the end of September. I was thinking, okay, maybe we should just pick up what they have and when the rest comes in we can get it then. So, I asked them what was in and they said they had only received the bed. Hmmmm, so asked what happened to the other things that had arrived back in March. They didn’t have an answer. I guess someone came in who was way more important than us and they sold our furniture. Needless to say, I asked for a complete refund and will never go back. I was very...

DO NOT BUY FURNITURE HERE!!!

This place is a joke. We ordered furniture here about a year and a half ago and it was "back ordered" three times. When it was finally delivered (at our expense) we had it about two months before the sofa wouldn't close from reclining, quickly followed by the same problem with the loveseat. Come to find out the furniture is defective and everyone who purchased the same set (Triple Play) should be getting replacements. We had to call and find this out, no one bothered to let us know.

After speaking mutliple times with one of their salespeople, sending pictures of the defective mechanisms, and being told our new set would arrive in 3 weeks, we call to check in on the order and no one ever put it in the computer! Another 2 weeks of waiting for furniture to come in.

Save your time and money. There is no value of costumer service here and they clearly aren't looking for...