Verizon — Local services in Blakely

First of all the Manager as well as the Customer Service Rep was extremely rude!!!!! I asked the person who waited on me if I could use some money that I paid to add a watch to my account , which I did . I will round the numbers off. 57. dollars and change . I asked politely, if that money could be rolled over so that I didn’t have to pay so much on the phone bill. For the transferring over my new phone. He looked at me like lady you’re CRAZY no, he can’t do that we will not do that. I was sooo upset . Then I believe he said he name was Lopez. So my next question, I said to him OK so I can’t use the money that I already paid for something that I didn’t get to watch it wouldn’t charge up and $10 fee on top of that. He went over to the manager to discuss what I had asked him and they both started laughing. How ignorant can people be you pay for service? You don’t get a service they charge you for everything in the store. Nothing is free anymore. Verizon it is a rip off. It used to be “The BEST now see them as the WORST !!! I was at the corporate office in Dothan, Alabama. Corporate offices are supposed to add to our positive experience. They didn’t . They do care . They’re Ignorant. I stay there for three hours paying for transferring the phone over, paying for the charger plug as well as other things that should be free. Two thumbs down Verizon. You charge too much and when I mention going to another company , Lopez was like ok go not sweat...

Walked in for the first time after a painful experience with the Verizon website...just needed to activate another phone on my existing account. Was greeted almost immediately and within just a few minutes walked out with a newly activated device. Melissa knew exactly what needed to be done. I was out of there in about 20 minutes. Very professional people. I definitely recommend this store to the people in the...

Came in to replace my husband's phone, gave her a price range, with the only stipulation of we wanted to leave there with the phone today. She found several options for us to choose from, found all accessories we wanted, set up the new phone, transferred all of the data from the old phone and we were walking out with a usable phone in 30...