Adrian Durban Florist — Local services in Blue Ash

My daughter ordered flowers for my birthday as a surprise. They were supposed to be delivered on the 9th. Linda called me on the 8th to question the address of the order. She told me that I would have to talk to her driver about the delivery and she thought something wasn’t right with the order. Since I wasn’t expecting a delivery and had not ordered anything, I questioned the call as I was confused. When I asked who they were from or what the card said, all she could say is that I would have to read it when the driver arrived. She advised the driver would be calling me. Then I never heard another word. Still confused by this, I called her back around 4 (as the number was in my call log and I was concerned there could have been fraud or an illegitimate order as we recently had credit card fraud). It was shortly before this I found out these were a surprise for my birthday from my daughter. She had spent quite a bit of money on these flowers and was crushed they blew the surprise. She was unsure why they called me and not her as she is the one who placed the order and Adrian Durbin didn’t even offer to compensate her or make the order the right. Completely disappointed and unprofessional. Part of the fun of sending someone flowers is the element of surprise and the unexpected delivery. How this got so screwed up is beyond me and they fact that they did nothing as a result is very poor...

Very unhappy with the service. Went in and placed order the day before. I wanted the flowers delivered early in the day. The lady that I ordered the flowers with told me that they would be one of the early deliveries. I called at 11am and was told they hadn’t been delivered. I called at 1pm and was told that they had just been delivered by they’re best driver. This was a surprise for something my wife had at work. My wife called me at 3:45 to thank me for the flowers. I asked when she got them. She told me the flower truck was just leaving. I called and got transferred to another store and all she said was I’m sorry and offered me a $10 credit and hopes that it doesn’t detour me from...

We met with Eileen to discuss arranging boutonnieres for the groom and men of the bridal party and bouquets for the bride and the women of the party. We only had a vague idea of what we wanted, and some of the flowers we were hoping for were out of season. But Eileen really came to the rescue for us and helped us iron out the design of the floral arrangements, pick beautiful flowers, and color coordinate with the theme of our wedding. Her team were super professional and got all the flowers to the venue on the day of, in perfect condition, and we could not be happier with the end result. The flowers were perfect, and were the cherry on top of...