Ashley Store — Local services in Bluefield

While the staff at our local store did go above and beyond, the product we purchased was even less than we could have imagined. Disappointed is an understatement. After purchasing the warranty along with the insurance, the Abinger 2 piece sectional sleeper sofa and chaise set was destroyed in less than 6 months in a smoke free, pet free home. 1.) The pullout bed frame in the sleeper sofa snapped in half while company from out of state was staying and dropped them into the floor under the couch itself!! Very dangerous and embarrassing 2.) The seam of the front panel on the arm rest has completely detached. 3.) The stitching in the fabric on the arm rest has pulled apart and is literally hanging in shreds. 4.) The broken bed mechanism prevents the cushions from sitting in the proper place so they sink down past the wooden frame making it uncomfortable and unusable. 5.) The fabric on the seat and back cushions have piled and created scratchy, unsightly fabric balls. 6.) No matter how many Velcro strips we add to the chaise cushion it WILL NOT stay in place. We filed a claim for the 1 year warranty and it took 3 MONTHS for the service technician to come. Just for them to explain that it’s unsalvageable and leave within 5 minutes saying someone would call within a few days. Almost two weeks later, there still has been no contact from the warehouse or the store. This was a huge first time purchase and I am hoping that this issue can be resolved soon. But as of right now, I am just a dad desperately wanting to spend time in my family room...

At delivery, the movers refused to deliver the furniture to the home because they couldn't get closer than 200 feet from the house due to the driveway not being 100% completed and didn't want to use the back porch (front porch wasn't complete at the time but the back porch was). They recommended I let them unload on a trailer I have and me deliver the furniture to my own house by myself. So I did. After the furniture was put in the home my wife and I noticed that we've been given the wrong mattress. We contacted the store and the problem was immediately dealt with, or so I thought. We paid for a black edition beautyrest mattress and was delivered a platinum edition. The mattress we bought was on sale and was also the last one they had so they told me that they would try to find another, but no such luck. So after nearly 30 calls that always ended up with "I'll call you back and give you an update this afternoon", (which happened once), and nearly 3 months later we now have a mattress that doesn't feel anything like the one we loved and bought 3 months ago at the store. I most definitely WOULD NOT recommend due to customer service...

Ashley Furniture is a terrible company. The sale process ironically goes well. The warehouse and delivery people is where it goes bad. I’ve seen how they store furniture in the warehouse in Nitro, WV - a mess. No wonder 50% of each delivery and replacement delivery is damaged. Their tent sale for clearance items had sofas sitting in water from rain. We had gift cards from them putting holes in our stairwell wall from delivery workers. It took us a year to get all the furniture we ordered. Then part of our office set broke with normal usage and had to get it returned because they couldn’t replace it. Today we tried to use our gift card from our wall damage on accessories because I won’t buy anything else that needs a delivery. This location refused our gift card because it was issued from the Ashley Furniture in Charleston, WV and wer’e here visiting for the holiday. Do not shop here. Poor quality furniture and even worse...