Principle Hyundai Boerne — Local services in Boerne

I do not recommend this service department unless you want your car to die. Buckle up, this is a doozy. Some dates may be off by a day or two. Trying to recall from memory exact dates.

I need help with Hyundai and their warranty. My car is a 2020 Hyundai Elantra. It has about 56k miles. (Bumper to Bumper warranty & powertrain warranty still active).

August 9th - I took my car to a Christian Brothers Automotive for a multipoint inspection to determine if there was anything wrong with the vehicle prior to the warranty expiring. They reported grease on my CV axel and it would need to be replaced.

August 22nd - I dropped my car off for an appointment at Red Mccombs Hyundai for warranty items (ac didn’t feel super cold, cv axel mentioned by Christian brothers, and backseat latch not holding after putting down the backseat). The car was due for an oil change. The service advisor YELLED at me because the sticker showed my previous oil change at Walmart. He said that getting an oil change elsewhere would void my warranty. I asked if this is in my paperwork I signed at time of purchase and he said it was in my owners manual. I asked “what page?” And he told me to Google it. I declined the oil change and said proceed with the warranty items.

August 27th - I picked up the car from Red McCombs and “nothing was wrong with the vehicle.” I didn’t get a good feeling about the car not having any problems when I presented 3. I drove the car immediately to Principle Hyundai in Boerne for overnight drop off.

August 28th - Sept. 3rd - Principle Hyundai Boerne fixes the CV Axel, backseat latch, but AC diagnostic would be $400 so I declined. At this point I needed the oil change prior to going on a trip and they did the oil change.

September 6th - I drove from San Antonio, TX to Corpus Christi, TX. About 100-150 miles. The car drove just fine. The next day (September 7th) I drove 5 minutes to brunch. The check engine light and oil pressure light came on. I checked the dip stick and I had no oil. I had the car towed to AutoNation Hyundai Corpus Christi.

September 9th - AutoNation Hyundai diagnosed the oil filter had been double gasketed and oil leaked through my engine. They performed a new oil change and detailed the Engine.

September 17th - my husband and I drove to Corpus Christi to pick up my car. (2.5 hour drive each way, our work schedules never aligned to go get the car prior). My husband dropped the car off at Principle Hyundai in Boerne because they wanted to check over the car.

September 21st - I picked my car up from Principle Hyundai in Boerne.

September 27th - I drove from San Antonio, TX to Colleyville, TX (about 250 miles/5.5 hours).

September 28th - my dad borrowed my car to run an errand to Irving, TX (about 15 miles). On his way back the engine started ticking, check engine light came on, and oil pressure light came on. He could not make it to a Hyundai dealership but was able to get to an AutoZone. Autozone ran the codes and it pulled P1327, P0301, P0011. I had the car towed to AutoNation Hyundai North Richland Hills (NRH).

The car is currently under diagnosis. They have submitted to Hyundai for approval of a new engine but the a/c compressor is also leaking.

AutoNation Hyundai NRH has said the repair will be 3-6 months. (They said they have over 100 cars waiting on an engine and 400 cars waiting on service). I have requested a loaner car or rental. AutoNation Hyundai NRH says Hyundai Consumer Affairs will book the rental once the car is “diagnosed.” Consumer Affairs tells me that I have to book the rental and then be reimbursed AFTER the repair. I don’t have a credit limit to hold a 6 month car rental + the interest AND PAY MY CAR PAYMENT!!

I’m frustrated to say the least. I never had an oil issues/engine issues prior to the oil change by Principle Hyundai Boerne. I did my oil changes routinely and up until 35k miles they were all done at a Hyundai Dealership. I work from home, so do minimal driving but do have to take my child to and...

**UPDATE: I finally got the car I wanted from Austin with a reasonable price! I am still waiting on my refund for the warranties that were suppose to be cancelled 7 Feb but wasn’t cancelled until Mar. Since this last visit, I will NEVER insist on anyone coming here, esp any minorities. But thank you to South Point Hyundai for my 2025 Hyundai Santa Fe Calligraphy, which was WELL UNDER the $50K Principle tried to sell me! Now if I can get my FULL refund on those warranties I asked for back in Feb, I will wash my hands of this horrible dealership! and the Store Manager Eddie should be fired permanently.

I wish I could give them zero stars!!! Do NOT do business with this dealership! I purchased a 2019 GMC Acadia on 11 January from them, which ended up having various electrical and mechanical issues right after. Since acquiring the vehicle, I have experienced multiple malfunctions, compromising my safety. Below is a timeline of events outlining my concerns and actions taken: •    January 16 & 22: Experienced electrical failures, including the radio, touchscreen, USB ports, and key fob. The vehicle failed to recognize being in park and slipped while driving. •    January 27: Contacted Hunter about returning the vehicle. He advised checking for recalls. •    February 3: Spoke with Mike Mosley, who assured me the dealership would honor a trade. •    February 7: Met with Brian Mason, who advised returning the vehicle under 70,000 miles. Staff, including Mike, denied prior knowledge of issues. Requested removal and refund of additional warranties. •    February 10: Returned to the dealership, met with Mike Mosley, and received a loaner while a diagnostic test was conducted. Reiterated I no longer wanted the vehicle due to safety concerns. •    February 11: Texted Mike Mosley to confirm my intent to trade. He later claimed undercarriage damage was found. •    February 12: Mike Mosley stated he would connect me with General Sales Manager Mike Rodriguez, but I received no response. •    February 15: The store manager switched my loaner vehicle. •    February 21: Received a voicemail from Eddie stating my trade-in was approved and was asked to visit the dealership. •    February 22: Met with Eddie and sales associate Luke. The trade-in value offered was significantly lower than what I paid, and only $1,500 in repairs would be covered. I was told I could pick up the vehicle on February 24. Additional warranties were still not removed and they only wanted to credit me $2800 of $3185 in warranty fees for a trade. (Requested removal of extra warranties 7 Feb). Additionally, Eddie’s attitude was very unprofessional when asked about the 65-point inspection which was clearly not done. His only response was I bought a used vehicle which did not have any damage disclosed upon buying. •    February 26: The vehicle has been at the dealership since February 10 and was notified it was available for pickup on 4 Mar 25. Despite multiple requests, no resolution has been provided. Also the refund of the warranties still has not been accomplished.

The discovery of undercarriage damage further reinforces my concerns about the vehicle’s reliability. Given the ongoing issues and lack of resolution, I formally requested either a full refund or a fair trade-in without financial loss due to the vehicle’s defects.

I have not recieved any suppose to response to this request. Only told to retrieve the vehicle. I am pushing for legal action and have file complaints due to their terrible service and decision to keep placing me and my child in an...

Update #2 On 10/11/21 Greg Warrick (GM) responded to me about my review and was able to assist me push forward with the refund. I received my refund check on 10/13/21. Through the last 3 days, Greg has been checking in on me. I really appreciated his personalized touch with his assistance. With this, I will reinstate my previous rating of 5 stars. I will be willing to give the overall dealership another chance at my business.

Update So I have to change my review to 1 star. I have been trying to work with Patricia the Financial Manager to refund some of my car products such as gap and warranty. I started this process with Patricia on 8/2/2021 by submitting the cancellation form. This was submitted on my behalf by my Credit Union. I then contacted Patricia on 9/1/2021 to ask about the progress of the cancellation. I was told she would have to reach out to a representative to see how to process refunds. On 9/4/2021 I requested an update and on the same day was told that the representative will be around the following week to show her how to do it. On 9/8/2021 I was told by Patricia that she was awaiting the form from the representative that would need my signature to then submit. It was a Hyundai Protection Plan Cancellation form that was then sent to me on 9/8/2021. I completed their form and had my credit Union then faxed them to Hyundai on 9/9/2021. My credit Union had confirmation that it was faxed to Hyundai properly. I then contacted Hyundai Cancellation directly through email and received a response on 10/4/2021 that they have already processed my form on 9/17/2021. They stated to me that the refund would need to be processed by the Dealer Finance Manager. I then forwarded this email to Patricia on 10/4/21. I have been emailing Patricia on and off about this and many times I do not receive a response. I have been working on this with my credit union for 2 months currently and still do not have any resolution. As Hyundai cancellation previously told me that they processed my form weeks ago. This is such terrible service from Principal. I thought I had found my new dealership, but now I’m finding out they are just like every other dealership. Quick to sell but don’t want to do anything else.

I just purchased my new 2021 Hyundai Santa Fe Hybrid Limited with Principle of Boerne. I must say I was surprised to hear that a new Hyundai dealership was open. Right now it doesn’t look like much (they are working out of a mobile office) but their new facility will look great! I had the pleasure of working with Andrew and Patrica. Both were fantastic and patient. Andrew was very attentive to us while we waited and even showed us the facilities at the Infinity dealer next door (also a Principal dealer). It was a bit of a wait to purchase, but it was only Patrica available to work financing. She was very through. While they have some growing pains I think I may have found a new Hyundai...