Coral Breeze Animal Hospital — Local services in Boynton Beach

Update: Thank you for the generic response. I believe you have my number on file, my assumptions are that if truly concerned you would have called the customer immediately. I also believe you were privy to the incident.

I scheduled my pet for a non-anesthetic dental and as a prerequisite I had to schedule and pay for a doctor’s visit even though he had just had a physical at a different doctor. Not a big deal, on the day of his procedure I noticed another pet was having a non-anesthetic procedure in a room with no water and the technician was sitting on the floor with the pet. I asked and was told the regular room was being remodeled so I scheduled him for the following month as I didn’t feel this should be done without water. On 26 April I called to confirm drop off time and was told between 8 and 830 so I was there at 8am. The receptionist who is also responsible for check-in was not in yet but the lab technician assisted with check-in. I signed the paperwork and left my pet. When I got home, I called to make sure the receptionist knew I had dropped off my pet. She confirmed she had seen him in the back so I asked for his number on the list. She said he was second and would be done by 1130. By 2pm I called because I had not yet heard from receptionist. I was told he did not have the procedure done because she failed to provide my pet’s documents to the dental technician so they didn’t know he was there for a dental. I left to pick him up and while there I asked to speak to the manager. I explained to her the mix-up and told her I was very upset that he had been caged for a day for no reason. Her response was he had fun and was well taken care of. Her lack of empathy gave the impression that it was no big deal and she offered to schedule him at a later date. I asked to see the paper work and she couldn’t find it. I told her it didn’t appear they knew why he was there. She told me they had done his nails and expressed his glands which I did not order. She asked me to pay and I said I would not pay so she threatened to report me to the debt collector in front of another customer. My pet was not there for the services they rendered; he was there for a dental cleaning. I was irate so she also threatened to call the cops and walked me to the door. There was another customer who seemed confused about what was taking place so I explained to her what had happened because again, she looked confused. The first issue I had with them was over a year ago when I called for results and was given the results for another pet. When I reviewed his records, the data was incorrect so I decided I would no longer take him there as they didn’t appear to keep accurate records. After a year and due to the proximity of this location I decided to try them again for his dental. Big mistake. I decided to check-out the reviews on yelp and noticed several other bad reviews. This is by far the most careless and unprofessional staff I have encountered. I would not recommend this vet due to the staff. The Vet that did the physical in preparation for the...

I was watching my daughters dog when I felt it was not behaving normally. The dog was 12 years old, diabetic, and blind. He had been fine the day before, active and very alert. This day, he was not very responsive, and unsteady on his feet. I called Coral Breeze, which was up the road from my house. They examined the dog, took several tests, and told be there was nothing wrong with the dog and to wait for the test results. I showed them that the dog, who was running around the day before, now could hardly stand up on his own. "We have to wait for the test results to come in" was the only reply to my questioning. I took the dog home, but two hours later, he was becoming unresponsive and lethargic. I called Coral Breeze back and asked if there was anything I or they could do to help? Their response was "The dog is not feeling well, that is why it's laying around unresponsive." By 7 that evening, the poor dog was trembling, starting to have seizures and going down hill. We rushed him to Coral Springs Animal Hospital, not affiliated with Coral Breeze as far as I know. By then it was too late to save my daughters dog. We left him there for emergency treatment. His glucose level was near zero when he arrived. At 4 am the next morning, they called to say it was over. Perhaps if Coral Breeze paid more attention to the dogs problem instead of spending so much time creating an invoice and constantly telling me the new price of every service, something I never questioned, this dog would have been properly diagnosed and possibly saved. My concerned phone call was brushed off. I would never recommend this facility. It's all about the money!

Referring to your response: Nice to see a response to my complaint. However, nobody ever recommended taking Scooby to a 24 hour facility for monitoring or further care. It was not written on his discharge papers, as I still have the original. I would have done that in a heartbeat. The only mention of a 24 hour facility was in case I have a problem after you were closed. Your response sounds good, but that recommendation...

Although we have only been to Coral Breeze Animal Hospital three times, I've been very happy with the care and consideration our pet and our family has been shown.

When our cat unexpectedly stopped eating, we brought her in for evaluation. Dr. Carmona patiently walked my husband through each recommended test and explained why they were necessary. When the results indicated there were possible issues with Nala's kidneys, we were referred to Palm Beach Vet Specialists for further testing, because Coral Breeze did not have the equipment (ultrasound) needed to provide a definitive answer.

The diagnosis was chronic kidney disease, possibly exacerbated by infection. We went home with instructions for home care and the recommendation to have her renal values retested in a week. Coral Breeze did the revaluation, getting us in and out quickly, despite the fact we were somewhat early to our appointment.

Unfortunately, the retest revealed our sweet Nala's kidneys were failing fast. I spoke with Dr. Cintron via phone and she patiently explained all our options and the likelihood of success with each. After much soul searching and many tears, we decided it was best to let our sweet kitty go.

Like another reviewer, the day of our euthanasia appointment, the entire staff were exceedingly kind. We had never been through this before and Dr. Carmona explained everything that might possibly occur. We were given as much time as we needed before the injections were administered and after she was gone, we were encouraged to take as much time as we needed to compose ourselves. We never, ever felt rushed. And the vet tech, Sharee (?) hugged us all in sympathy as we left. Today, we received the sweetest sympathy card from the entire staff of Coral Breeze. Inside, there were ink stamp impressions of Nala's front paws.

Though we miss our kitty very much, we know that we will one day share our home with another pet. And when we do, we will most definitely be returning to Coral Breeze Animal Hospital for his...