D&V Auto Body , Inc. — Local services in Brambleton

First and foremost, bad customer service. They have 2 locations and I wanted to know where my car was going. After talking to the receptionist at the Master’s location, they told me my car was going there. I couldn’t get an appointment until 2-3 months later, but understandable since all body shops are busy. They require you to put the full insurance deposit down a month ahead to preorder all the parts. I went to the Masters location to do just that. Talking to the receptionist, she couldn’t find me in the system. She later found that my car was going to the other shop. I explain to her that it was suppose to come here. Another caucasian lady walks up and intervenes and told me to go to the other shop, it was only a few minutes away. I tried to explain to her that I wanted my car repaired at the Masters location and I spoke with someone beforehand. She was very rude and didn’t believe me. She even ask to see my phone records that I called. Of course I got angry and left. I went to other location to pay my deposit, against my better judgement after experiencing that. The GM at Masters called me the next day apologizing for what happened after I wrote an email to their office. He said he would take care of me, whichever shop I chose. I dropped my car off at the beginning of the week and didn’t hear anything until the end of the week. I asked about OEM parts, and the respond I got was if the aftermarket parts don’t fit correctly, we will get the insurance to pay for OEM. Fast forward a few weeks later. My wife picked up the car. I checked it out at night after I got home from work and we noticed some trims that are uneven and doesn’t fit. The “Lexus” emblem is all scratched up. I called the next day and they knew about the fitment issue. She told me she gave me the option to purchase OEM parts but I didn’t want to pay. But then I came back with the argument that if we had any fitment issue that she will get the insurance to pay for OEM parts. She agreed that she said that and submitted another claim. As for the emblem, they said they didn’t do anything to it and won’t take responsibility. I have attached a before picture I submitted to my insurance company and the after picture. You guys be the judge. I asked her if they knew about all these issues, why did they let the car go like that? I thought their standard of quality was high and had great Quality Control. I talked to the GM at that shop and he said he will help me. He told me that my file was on “His” desk. I thought it would be faster since he took over. I called a few days later and he was very rude and seems annoyed with me saying “Didn’t I just talk to you?” I told him I just wanted an update. He told me not to worry and it was on his desk. Yeah. I believe it. Just sitting on his desk, not doing anything. I reached back out to the GM at Masters. He was very kind and said he will help investigate. Just spoke to him today and his investigation turned up with nothing. He told me that they would not pay for the emblem and I could just pay their cost for it and they would install it for free. Also my rental ran out since it took so long at their shop, about a month and they won’t pay for that when it comes back in to get the OEM parts put on. So we would be car less with a scratched emblem. Moral of the story. If you don’t know what you are looking at, they will not fight for you because their “high” standards will give you your car back and hope that you don’t find any issues. I’ve been here before and they were wonderful, that why I came back. The people now are much ruder and unhelpful, the 2 receptionists at Masters and the GM at the regular D&V but their quality is just not there anymore. Why would you stain your name like that if you know there is a problem. Good news is that the insurance company approved the 2 misfit trims so I still have to take my car back to get those parts put on but it’s going to be the last...

I've had cars repaired at a number of body shops in the NOVA area. Most of these shops promised me high quality repair, fast turn-around time... yeah right. I was always upset and disappointed after inspecting their work. Each time, I told myself, "well... maybe this body shop will be better than the last" and was wrong. "Orange-peel" paint jobs, overspray, horrible assembly resulting in gaps and unaligned parts, long turn-around times, and lack of communication are some of the issues I have experienced.

After a fender-bender on New Years Eve, I decided to do my homework before selecting a body shop. I was sick of poorly done repairs. I searched for customer reviews on various car forums and came across the name, D&V, multiple times. I checked their reviews then picked up the phone to schedule a drop-off.

When I first walked into the lobby / customer area, I was amazed at how good the place looked. The place was super clean and their lobby/waiting place had a big flat-screen TV with comfy couches and a coffee/tea machine for the customers. I was greeted at the door by a young woman who already had a copy of the estimate from my insurance company. One of the workers, Ahmad, came out and introduced himself to me. We walked out to take a look at the damages on my car. He really knew his stuff. While outside, he emphasized on the quality of their work and the importance of customer-satisfaction.

I dropped off my car several days later once the parts came in. They called the rental car company and I was there and gone in less than 20 minutes. Throughout the repair process, Ahmad made sure to keep me updated. He called me every other day to tell me about where they were in the repair process and how things were looking. He even asked if I wanted to pay the difference for an OEM part that the insurance was not willing to pay for. I asked him to give me a quote for PDR for two minor dings on the quarter panel. He was very nice and easy to work with.

My car was ready for pick-up two days after the estimated delivery date (due to damages discovered once the bumper/fender were removed). The repair work was AMAZING. All the parts lined up perfectly, the paint matched, and the wheel alignment was on point. The PDR was so good that I wasn't able to tell where the two dings were. They even detailed, clay-barred, and waxed the car before delivery. Ahmad walked out with me just to make sure he didn't miss anything. I tried looking for any minor imperfections but could not find any.

I am extremely happy with D&V Autobody's awesome work and customer service, and will definitely give them business...

After deciding to repaint my front bumper (rock chips) prior to an XPEL wrap on my new vehicle, I chose D&V based upon reading the positive reviews online. My experience leading up to the initial paintwork was positive, everyone was very polite and I felt like they genuinely cared about my car. Once the work was completed, I went to check on the car. While the overall paint job was good (paint was blended perfectly) the attention to detail was definitely lacking. There was a small area of 3-4 rock chips on the bumper that were simply painted over (not sanded) and a minuscule piece of hair in the top layer of the base coat/under the clear coat. In addition, there was a bit of clear coat overspray on the bottom of the bumper and one of the rocker panels was not reinstalled correctly. Now, most people wouldn't care about these issues, however the whole point of me taking my car in for a repaint was to bring the bumper back to an OEM finish (or as close) for the XPEL wrap. They agreed to take my car back and address the areas they missed, and they did for the most part. When I received the car back the second time the paintwork looked great, all issues were addressed correctly and I had finally achieved what I was going for. Unfortunately, the rocker panel was still not installed correctly despite being told it was fixed. I'm not sure how this was overlooked twice, as it is quite noticeable from up to 7-10ft away. Because this endeavor took such a long time (car was at D&V for approximately a month) I chose to have the car dropped off at my detailer for the XPEL wrap. I was told the rocker panel would be addressed afterwards and all would be completed. The rocker panel was eventually taken care of by another shop.

UPDATE: I've decided to give D&V another shot w/ additional paint work simply because they did a good job w/ the first round paint match. Car is going back to repair some paint chips along the door - will update my review when the work...