Wain Security — Local services in Brecksville

Matts team of installers from Wain security were very professional and neat .They installed, cleaned up and showed my how to use everything in just a few hours. The system is very intuitive and easy to use. I purchased the upgraded window sensors with the vibration monitors built into them, If you get these make sure to ask the installer how to adjust the sensitivity it is very easy to do and will solve any unintentional alarms going off due to thunder or other loud noises. I had a loose window which was making the alarm go off if a loud noise was close. Turned the sensitivity down and the problem was soled. This was not the fault of the alarm system.I also wanted to say i had very good customer service. I purchased a new WiFi router shortly after they install my system and Matt answered my questions on how to sinc it with my alarm and cameras very quickley, he even offered to come out and help me if i had problems. I would definitely use Wain Security again and refer them...

From the moment we started talking with Matthew Wain we felt completely confident with their home security protection program. No matter how many concerns we had once we discussed them with Matthew we were immediately assured & reassured that our home & personal safety were top priority. On the first day of our coverage a young man named Charles met us at our new home to explain and walk us through the activation process. Charles is for sure an exceptional representative of Wain Security as he is patient with questions & describes in detail easy to understand & follow instructions. We recommend Wain Security unequivocally!!!

Don &...

The worst customer service that I have ever experienced. Continuous faulty sensors caused multiple alarms to randomly go off and have police sent to our home. Mr. Wain promised he would fix the sensors and would give me the run around when it came to setting up appointments. We could not set our alarm because every time we did the alarm would end up going off. After months of trying to get them to fix our equipment and never getting anyone to do so I finally cancelled our contract. Now they have an attorney trying to collect money for canceling their services. Services which we couldn't even use because of all the problems...