Healthtrax Fitness & Wellness — Local services in Bristol

I just moved to the area and joined the gym at the beginning of this month. I am 8 months pregnant and the pool is the only physical relief and exercise I am able to safely do at the moment. Being a high-risk pregnancy at the height of cold and flu season I attempted to come to the pool during adult swim time for the safest option. At 8:40 there was still a young girl (who was coughing every time she came up from a lap) in the pool with her mother. I went to the front desk to double-check that I had the adult swim time correct. I returned and politely explained to the woman that it was adult swim from 8:30-9:45 to which she replied ‘no’ and refused to get her out of the pool. Another 3 young boys came into the pool at this time. Frustrated as I had waited all day for the appropriate time to come find some relief from my physical pain, I walked back out to the front desk where the employee explained he was still waiting for coverage to be able to get to the pool area. When he finally came in, the men with the boys began raising their voices and also refused to get out of the pool; one man even began yelling directly at me. At this point I was brought to tears; I had been waiting all day for 8:30 to go swimming. I pay as much as everyone else for a monthly membership and am only able to use one small area of the gym during one limited time each day. To be refused what was offered to me when I signed up, while being yelled at by another customer, and then to have the Healthtrax employee do nothing to fix the situation or enforce the adult swim (he left the 3 adults and 4 children in the pool at 9pm so I had nowhere to swim and went home) - extremely poor management and customer service. I’m upset and disappointed as this is the only pool available in the area so I am unsure what else I will be able to do to maintain physical activity and comfort for the remainder of...

This gym is hot garbage ! I along with 6 others were literally clapped at today and told “to hurry up “ at 8:45 this morning while we were playing basketball because a 9:15 group fitness class wanted to start setting up . That is 30 minutes early! They often set up the class equipment around us in a passive-aggressive manner while we’re playing. Almost as if they’re sending a message that we’re not welcome. Though this could lead to injury or even spark conflict, we always choose to handle it diplomatically. This treatment will not stand . I was told there was a basketball court at this gym when I gave Darcy $600 + to sign up. I paid and I intend to play ball without being harassed or I’ll write a review every single day till you have no members left to give this sorry excuse for a gym the 1 star it deserves. If your classes are scheduled at 9:15 , then you can set up for it at 9:15. Do better! Also, chill with the microphones . We shouldn’t have to endure that through our own headphones just because Billy Blanks over there is convinced he sold out an arena for a...

Uhhhhhh, waaaayyyyy too overpriced! Dated & broken equipment to name a few of the vast issues. Most trainers look like professional fast food junkies. One particular trainer is the most rude and disrespectful people on the planet. She's this dumpy, frumpy blonde that wears glasses. Don't waste your time with her, looks more like a Bon Bon rep counter than an actual weight trainer or whatever the hell she is. A few good trainers but if nots the crappy equipment, it's the atmosphere. Place in general is more like a bridge club than a "gym". Like a 100/mo. for a family for no apparent reason. Completely despise the place and will never set foot in it again frankly. I literally watched people who work there disregard the safety of young children training with the most dangerous form. As a personal trainer myself, I have helped them and taught them how to properly train. I even know women who left due to the owner being a complete sleaze. Don't waste a moment or penny on this dump. Join LA Fitness or anywhere...