I'm not one to do online reviews, but I felt it would be appropriate to share my experience at Rock-n-Roll City Harley Davidson. I shopped a few dealers prior to stopping at Rock-n-Roll. The experience at other dealerships were not bad, this experience was just different.
Initial Interaction and Fitment Requirements:
As soon as I walked through the door, I was met by Brett and team. I mentioned that I was referred to the dealership by a close friend. I had some modification requirements for fitment. I discussed a previous bike I had and the modifications I used to make it fit properly. This is where Rock-n-Roll excelled. Not only did the sales team (Brett, Eric and Chris) answer all of my questions (and there were TONS of them), Nick from parts came over and worked through my concerns with fitment and noted what was needed to make the bike work for me. It was nice to have representation from all the areas helping to ensure that all questions were answered before deciding to work through the negotiation.
Sales and Negotiation:
While the parts list was getting put together, I continued to talk with Brett about my past riding experiences and additional questions and thoughts I had. The conversation, and caring about customers genuinely being happy is what makes Brett stand out the most from any sales interaction I've had over the years. He went above and beyond to make sure I was comfortable during negotiations and understood the process.
The entire time, I did not feel pressured and that's key when working through the process of purchasing. If you're in the market for a new bike, stop in and see Brett. He's a stand up guy. We've become friends throughout the process of getting the bike ready to ride. That's something you don't see at a lot of dealerships. Most of a time, after a sale, sales people disappear. This has been the exact opposite experience for me. Looking forward to hitting the road with him on the new bike.
Parts Department:
The parts I needed for modification had to be ordered, so there was a bit of a wait in getting the bike ready. This was to be expected, as not every part can be stocked at every dealer. I want to call out that Nick, from the parts department, did an absolutely fantastic job dealing with me during the process. I made a few changes to what I wanted based on recommendations or back ordered items and it was a very smooth process. With the changes to the parts, there was some additional wait time, which I understood. They do keep a lot in stock, but certain things just make sense to order in, as they aren't in high demand. I appreciate that they were able to help out with it quickly without any pushback.
Customer Service and General Atmosphere:
I stopped up to the dealership frequently as my parts were on order. Cool place to hang out and talk about bikes. Just an easy going atmosphere. Everyone was always very friendly and stopped to talk with me about how things were going. The excitement they had for me and my new bike was awesome.
I made a few purchases in the clothing/apparel section during my visits. Every interaction I had felt very personal with the apparel team. They introduced themselves and we talked about my bike and how much they were excited to see the finished modifications. It's a genuine experience, which is welcome when you're spending that much things (we all know Harley anything is not easy on the wallet).
For the events they have hosted, the bike nights are fun. Music, food, vendors and a great way to meet new people. I highly recommend attending whenever possible.
Service / Tech Department:
The service and tech department worked closely with the parts team to make sure that I was covered and it was a smooth scheduling / final fitment process. Dee, Tim, Mike and Jake were very friendly and professional. Tyler did a great job on my bike and he had some great recommendations for me on lighting.
Closing:
This place is top notch. If you're in the market for a Harley, you owe it to yourself to head to...
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