Slumberland Furniture — Local services in Brookings Township

Back in early May, we went in wanting to buy a new kitchen table and chairs. After checking out the Clearance store and the main store, we could find anything we really liked in the stores. After talking to Mike (the store manager), we decided to order a set since their selection was very slim on kitchen tables. We paid half on the order and was told that we should have it soon (maybe a month). Time went by and we ended up calling in to check on our order. Delay after delay and excuse after excuse, they kept pushing it back 2 weeks at a time. We kept calling in, checking on our order. Mike ends up telling us he can't get ahold of the supplier they ordered it from and said he would order a similar table and chair from Ashley Furniture. Not exactly happy we werent getting what we wanted, but we just wanted a table and chairs. Then again, delay after delay and excuse after excuse, Mike seemed to lose the order. Mid August, we talk to Mike on order saying he had to contact Ashley Furniture directly on status on our table/chairs and that Slumberland wasn't really giving him updates and blaming this on COVID. He said the order said October 1st is went it should show up. We made sure Mike knew we were not happy and that we just wanted a table and chairs as it had been almost 5 months without a table and chair. I told him that if it was not here, we would be looking to cancel our order. October 1st rolls around, no call from Mike on an update, so I called the store and got the same old "Ohh it got delayed another 2 weeks." He said we could pick something from the Clearance store as he understood we had been waiting for so long. We went and looked and there were lack luster of options to anything close to what we wanted. Bland color choices and all dark woods/colors. We went to the main store to see if there was anything and he offered us supposedly some furniture that he said might be here Monday. Checked his computer and Ohh well it should actually be here the following week. We said we didn't believe a word he said. He made no mention that we could maybe get a discount on anything we might have found for waiting so long. We walked around the main store and again, little to chose from and the wrong color choices. All dark wood and black leather. We asked if he would at least buy a set we found that matched what we wanted from Brookings Furniture Co. so we could actually get some chairs and table now as a possible resolution. Nope, can't do that. He and the whole Slumberland had no will to ACTUALLY come up with a fix to the problem other than just wait for something to finally show up. Ended up cancelling our order for their piss poor effort and took our business to Brookings Furniture Co. They had MANY options and we ended up finding a table and chair that matched what we wanted. Best part is they let us take it home THAT day. Don't do business with Slumberland unless you want to wait 6 months or longer...

A month ago we ordered a sectional from Slumberland. It came in last Friday so they called and said their earliest delivery time would be today at 5.

We moved the furniture out of our livingroom yesterday. We now have no furniture in our livingroom.

Slumberland calls today to tell me that they ordered it half grey and half brown and that it'll be 3 weeks before the correct couch comes in.

Now we have to deal without furniture for 3 weeks. It sat there for a week, they couldn't have verified it was correct upon receipt??

No discounts or compensation was offered to us for the inconvenience of not having furniture for 3 weeks. My husband is going to call when he gets off work to see if they will discount our purchase. $850 is a lot of money to spend when you're stuck without furniture for 3 weeks because they can't check inventory upon arrival, or at the very least verify it's correct before setting up delivery. If I had taken work off to have it delivered and didn't get the call until today I'd be livid.

Update: They were quite rude. They offered to waive the $30 delivery fee and a $50 credit toward our couch, however, this still left us without furniture for 3 weeks. We opted to reject the couch and take a refund. We go into the store and the manager made a comment about us being uptight. And when questioned on how they could have had this couch for a week and not know they didn't match they just stumbled and said they don't check before the day of delivery.

After being called uptight and talked to so rudely I'd never go back to Slumberland.

I guess we are going to go try to find a couch...

I was looking for a specific lift chair for my dad, who recently broke his hip. The only Slumberland in the area who had it in stock was the Slumberland in Brookings, SD. However, I wanted to see the chair in action before purchasing. So I asked Mike L., the sales associate, if I could see a video of it working. He said “Certainly!” And promptly sent a nice video of the chair tilting back and lifting...just what I wanted to see. So I purchased the chair thru Mike and will be picking it up on my way to ND where my dad will get a lot of benefit from it. You don’t get such customer service like that anymore...Mike was knowledgeable, helpful, and a nice guy willing to go the extra mile to help out! Great store...