The Home Depot — Local services in Brooklyn Park

Here at 10:30 am and just leaving without getting what I came here for. Waited 15 minutes for a body in paint to get paint mixed. Asked customer service across from paints if there was someone working in paints to mix my color I needed..they said "I don't know" and didn't offer to help. Not sure why there was a "Customer Service" sign over her head. Then as I waited longer a gentleman sitting on stool greeting at entrance came over with a cart and said "here...put your stuff in" as I had a few items in arms. I said thanks but I am okay....and then he said "no...here...put your stuff in" and pushed cart right in front of where I was standing at paint counter.

Then I walked the paint aisles again looking for help, and finally saw a lady in orange down stain aisle with a customer. When there was a break in their conversation, I said "Ma'am do you know if there is someone in paints to mix a couple gallon?" And before I finished my question she quickly and firmly said, " I am the only one here and I am helping her and we can't find her paint so you will have to wait and I don't know when we will be done." I then simply replied that I am sorry I will have to buy paint somewhere else because I had been waiting at counter for 15 minutes and can't wait much longer." She turned away and kept looking for the lady.

Meanwhile I went down aisle to head to checkouts and the same greeter that insisted I take his cart said, "I gave you that cart and then you put your stuff away now?" (I am guessing he didn't see that I had the stuff laying flat in the cart). I kindly said "no, the stuff I was holding is in there." And I looked at him waiting for him to smile like he was joking and he didn't. It was the weirdest thing. He never said anything else or smiled. Meanwhile- as I turned to keep going...the customer who wanted help from the paint lady walked past me without anything and out the door. So the $100 in Behr paint I had wanted left you now without a sale Home Depot.

Been coming to this store for 15 years and don't know why every time I come back. Either get a condescending man in tools talking to me like I am stupid or no help at all.

Going back to supporting my small owned hardware stores with...

Absolutely, the worst customer service can be found at this store. Recommendation: Go somewhere else.

The employees at this store are left entirely incompetent in the task to competently fulfill their job requirements and provide customers the best, knowledgeable care available. Untrained employees are then placed in positions with the potential to cause significant delays to your project and will gladly help you spend your money without any concern for monitoring the accuracy of your order nor the quality of the product you are ordering. No semblance of customer-service professionalism is evident here. Instead all of the responsibility and accountability is left in the consumers hands.

Management is at the heart of this issue. At this location, management is more concerned about corporate ledgers than they are the wonderful people they employee, the customers they serve or the local market needs.

Home Depot stores used to stand for the best in consumer products, education/training of their associates and total care of their clients served. Which made them in-large the best store to shop where both Trade Contractors and DIYers. Because everyone felt confident knowing that their best interests are in safe hands with knowledgeable associates and a customer minded management structure.

You won't find this at the Boone Ave. store. Management here has ruined this benchmark for them. Instead, what you will find here is under-trained associates and no customer service. They are only trained to placate and make incredible excuses as to why no-one can help solve your situation and correct their mistake. As a long-time customer, it is a real kick in the pants for a once trusted home improvement center to make mistakes that cost the customer money and without pragmatism nor empathy emphatically deny the responsibility of their mistakes. As well, deny any accountability for their mistakes and refuse to even briefly attempt a customer-service-first attitude.

This store is worse than a disappointment. Try...

My kid gave me a Milwaukee M18 2691- 22 impact wrench set for Christmas from Home Depot.  As it turns out this impact wrench is not going to work for my work For the type applications I need from it.  Not wanting to tell my kid that I was returning a Christmas gift I didnt ask him for the receipt. I came to Home Depot with the unused tools expecting to just get store credit which I was fine with as I  planned  on going to get a impact wrench with a little more power using my own money to make up any difference in price. When I got to HD on Boone, the return was denied saying they did not know the reason for the denial and I had to call some number with the denial transaction number. I call that number to get a lady with a very very poor phone connection stated that they couldn't authorize the returned because I didn't have the receipt.   This is mind boggling considering people have returned televisions to Walmart without a receipt.  Again I'm not asking for money back, I simply want to excange the tools. I asked to speak with a manager she said that she's working from home and a manager will have to contact me in "a business day or two" (it's Saturday). In the meantime she's going to email me the form for a dispute address that I print, fill out and SNAIL MAIL back to process. I might get a reponce back in FOUR WEEKS! Tell me in this day and age how this is acceptable?  I'm not even sure if this is legal. I'm hoping that talking to the manager I will get this resolved. I'm not gonna say anything ridiculous like I'm never going to use home depot again, I'm in the trades and I will go to any port in a storm if I need something to get a job completed. Having said that if I do ever choice of rather going to Lowe's,  Menards or even Ace Hardware I will take those choices over Home Depot...