Stuckwisch Appliances Inc — Local services in Brownstown

We bought a new Whirlpool gas stove/range at Menards and after having it installed and converted to LP (not by Stuckwisch) there were flames shooting 4 inches high - up thru the slots in the bottom of the oven. Whirlpool sent a company out of Greenwood and the technician admitted to not “really working much on gas ovens” and he left the oven in worse condition by changing the Air Shutter in an attempt to get the flames to change from yellow to blue. There was now a loud roaring noise coming from the oven and there were still flames although they were maybe an inch or so and he said he would have to call Tech Support but not while at our house because he would sit on hold for an hour. While I appreciated his candor, I felt the oven was not safe to use. I called Whirlpool again and they set up an appointment with Stuckwisch and Andy (owner) came within a few days and was able to complete the conversion from Natural Gas to LP. Which apparently was the problem. There was one step that appears to be incorrect in the Installation Booklet having to do with the pressure regulator. The conversion from Natural Gas to LP is reversed in the Installation Booklet. Andy obviously has extensive knowledge of LP Conversion. His shop is located in Brownstown and he comes to our area weekly which takes approx one hour to drive each way. He was pleasant, friendly and we were relieved to feel confident in the set-up. I would definitely recommend his company. I read reviews about a rude customer service lady answering the phone when you call - and I did have a similar encounter but she was efficient at setting the schedule, asked all the right questions and that’s good for me. If you want an experienced repair man you should give this...

I bought a 1,600.00 GE stove with a double oven and it’s 11 months old, in addition to the 1 year warranty I paid 150.00 ish for another 5 year warranty. Stuckwisch is the “repair” company that GE has warranty their items. I made an appointment and they told me 2 weeks out they’ll come. Ok, super inconvenient to wait two weeks to have an oven that works and heats up as it should. On Valentine’s Day between 12-5 pm they’ll come. Ok, let’s do it. They call at 10:45 wanting to come early, i expressed that I was in town and I could not accommodate them coming early and I should be home by 12:00 pm. I was running a few minutes behind and at 12:07 they called and said at my house. I explained that I’d be home in 5 minutes and then I was told they can’t wait 5 minutes and to find another repair service provider. I can wait two weeks but I was 12 minutes late getting home and now it’s fugg me? I run my own business and I’m an understanding HUMAN BEING. Life happens and although they’re less than desirable delays happen. Never would I throw a customer in the trash over 12 minutes. First off to hold a customer hostage for a 5 hour service window is trash. Secondly of tire giving out 2 week windows before you can provide a “service” maybe hire another tech to help serve the customers. Idk, I understand time is money and I was 100% late but in my opinion a 12 minute delay isn’t gonna make or break me. I definitely wouldn’t recommend this company...

I hired Mr. Stuckwisch to repair my refrigerator. He replaced a part that did not need to be replaced; nothing changed and all symptoms persisted.

After he misdiagnosed it the first time, he provided another diagnosis and scheduled for several weeks later, the day after Christmas.

Two days before Christmas and with it full of food, the refrigerator completely failed due to an issue he never suggested.

I went out at 6am to purchase a new refrigerator, found one, and was able to schedule same-day delivery.

I called the Stuckwisch office shortly after they opened at 8am to explain the situation and cancel the upcoming appointment. I also requested a refund for the parts I already had installed. I was told that they don’t normally do that and was scolded for not buying the refrigerator from them (!) and was also told that Mr.Stuckwisch would call me later that day.

Not only did I not receive a call, but they didn’t cancel my appointment and reminded me on Christmas morning that they were coming and would charge me for any late cancellation.

I’m very disappointed in the general lack of professionalism and failure to properly diagnose and repair my refrigerator. If the repair was beyond the scope of his ability he should have said so.

I also hired him to fix my dishwasher and he broke it trying to reinstall it. It repeatedly flooded my kitchen off and on for two weeks until another service provider...