Network Monkeys — Local services in Brunswick

I dropped off a new build that I didn't have time to put together myself, and informed them that cable management was my biggest concern. The people at the front desk said not to worry "Alex" was great at cable management. Got a call later that day telling me they cant go any further. That Windows 7 isn't compatible with my mother boards 3.0 USB plugs, and I will need to have Windows 10 installed for only $200 (a $60 download elsewhere)... I informed them i dont want window 10 and would rather use an adapter to access the USB 2.0 slots on the motherboard (a part i forgot to order i must admit). They quickly told me that they cant flash bios yada yada yada, and getting windows 10 is what I need to do. Using the 2.0 header on a motherboard is plug-and-play. No flashing needed. I gave them another chance to offer me a ps/2 splitter, a USB 2.0 expansion card, or even a USB 2.0 adapter cable to get me up and running. Instead they informed me that no more work can be completed and I will have to download all the drivers myself (another scare tactic if you ask me). I said fine and will come get it. When they brought the my new PC out from the back I could immediately see 3 scratches on my $150 Cube case. At this point I was so mad I just wanted to pay for my stuff and leave. The girl at the front desk saw that I was visibly upset and ask what was wrong. After showing her the scratches she played coy and said I'm sure there is a way to buff those out and charged me $139.00 for my half finished build. After getting home I open up the back side of the Cube and see wires everywhere (I wish I could post a picture). Granted air flow isnt that important on the back side of a cube case, but I specifically said when I dropped it off that cable management was my biggest concern. Not a single zip tie was used. It looks like a 3rd grader wired it up. The front side looks nice (not hard to do with a cube case built for cable management and airflow...). I really think that when they found out I wasn't going to pay for their over priced Windows 10, someone had a hissy fit and walked away. I will never use their services again, and recomend you dont either. Only reason they even get 1 star is because the people.atbthe front counter were nice and smiled as I...

This is the letter I sent this morning. No option to give 0 stars

After a decade of blindly trusting your company—probably being taken advantage of the entire time—I am beyond frustrated, disappointed, and frankly disgusted by the recent experience regarding my computer.

When I brought my machine in to check for Windows 11 compatibility, I was immediately met with a high-pressure sales pitch from Isaac, who sounded more like a used-car salesman than a tech professional: “We can get you into a new computer!” Then, when tech Sophie called me, she was inexplicably excited to tell me she would “get the new computer ready” for me. This is not service—it’s manipulation, pure and simple.

To now be told that I need to purchase an $800 computer and pay an additional $189 just to have my data transferred—completely unnecessary and not at all in line with my computer’s actual needs—is outrageous. I have lost all trust in your company. From this point forward, I will be making the long trip to Jacksonville or Savannah for any legitimate computer help and purchases of any computers we need.

Microsoft offers the Extended Security Updates (ESU) program for Windows 10, which provides critical updates and support beyond the standard end-of-support date. Enrollment in the program is free for the first year (through October 2025), with costs beginning only after that period if continued coverage is desired. This simple, no-cost solution was never mentioned to me as an option—instead, I was pushed toward purchasing an unnecessary $800 computer plus $189 for data transfer.

It is astonishing—and frankly insulting—that after ten years of loyalty, I am treated this way. I expect your company to reflect on this level of unprofessionalism and misleading tactics, though frankly, I doubt anything...

Only leaving 1 star because 0 was not an option. My 2 year old broke my wife’s MacBook screen Friday 5/26. Took it here to be replaced. Picked up MacBook afternoon of 5/30 supposedly fixed. Within 20 hours screen coincidentally no longer works. network monkeys refused to fix and claims my wife must have broken it again. My wife has owned this laptop for close to 10 years with no issue but they expect me to believe she broke the new screen while wiping it down rather than they installed a faulty product. They said sure they will fix it, for another $500. To the owner, Steve Droz, hold onto that $500 real tight because I will go out of my way to tell everyone I know never to patronize this...