Extra Space Storage — Local services in Buckeye

Hoping my review will save others going through what we’ve been through. We moved from our old storage unit to the storage unit because it was a lot closer to our house and it had really good reviews. We moved into the storage unit February 2023. We needed two units. One outdoor & one AC inside. I spoke to the lady that signed us up in great detail, because moving two storage units is a lot of work and my husband and I were doing it by ourselves. She said that the indoor unit she was giving us was air-conditioned. I told her the importance of the unit to be air-conditioned. The reason is my father passed away and a lot of the sentimental things (including his military stuff) are stored in that unit. I also asked how often they raise the prices on the units because I know it’s normal for storage units to do that. She said maybe once a year and not by very much. At Easter time, I went by the storage units and both exterior doors to the interior Climate controlled units were broken. Allowing hot air to go into the unit. The doors were not closing. When summer came around, I noticed the indoor unit was extremely hot. It was hotter than the outdoor unit. I mentioned this to them and they told me that it was a climate controlled unit not air-conditioned unit. I explained to them that when I signed up, I specifically asked for air-conditioning and they told me that it was an air-conditioned unit. They said they do not have any air-conditioning units. That’s not what I was told when I signed up. I put in a thermometer and the temperatures were getting up to 130° in the climate controlled unit. I immediately let them know that the unit was not climate controlled either because it is extremely hot in there. The lady that was working in there said she knows it’s been broken for a long time and to call corporate because they’re not fixing it. By the way, the doors did not get fixed for over half a year. So throughout the whole summer, the door did not get fixed as well as the climate controlled units were not getting cooled down because the swamp coolers were broken. I called corporate and let them know multiple times that the doors were broken and needed to get fixed and that the, coolers were not working. I was able to move some items out like photos, and was able to preserve those but some of my stuff was damaged by the heat. They have raised the prices multiple times since we’ve been there. When we first rented the units we were paying $470 for a 10 x 10 climate controlled unit and a 10 x 35 outdoor unit. It has doubled in the year we have been there. If I signed up today for the exact same units I would be paying $327. I understand that the price goes up occasionally, but within a little over a year it’s doubled in price which is ridiculous. Also having broken doors that were not secured in a climate controlled section and having the climate control broken during the summer months is just ridiculous. We’re really frustrated because we were lied to from the beginning. If you’re looking for an honest, good storage unit, I highly recommend dollar self storage off of the 303 and Indian school I believe. Their prices will increase but not ridiculously and the units are extremely clean and it’s...

Had no problems until the new company extra storage took over. Now it is nothing but problems and drama. I’ve never dealt with somebody disrespectful people in my life. Their phone etiquette is disturbing to say the least my last conversation with a woman who identified herself as Alice she had so many feelings about the situation and me it was Sad. She sounded unhinged I paid for my unit through January 2025. When I moved in, and then I moved to Texas. They’re refusing to credit me. They’re telling me that Public Storage didn’t give them all of the records. They’re saying it ought to me to provide the receipts. I have provided the receipts that’s the worst thing and then they keep telling me well I haven’t. I shouldn’t have to pay them a dime until February 1, 2025 1000 miles away and they’re holding my property hostage and speaking to me and my wife like we were in junior high school and she was a schoolyard bully it was sad and pathetic. I’ve asked to speak to upper management and I’ve had no success.

Well, I’d like to report that things have gotten better, but they have gotten so much worse because of my living situation I have not been able to get my stuff out of this facility. I was able to get my son to go over there and move it to a smaller unit for me a month ago when I signed my contract, I was supposed to get a free month when they sent me the contract in the bill. They only billed me for the fees no rent that was on May 2, 2025. then on May 3, they build me for a bunch of rent. I didn’t even know they did that. I only get paid once a month so sometimes I late fees and I live with that when I sat down on the 25th to pay my bills I opened up my extra space storage bill to an amount of two months rent and $120 fee because they were going to auction off my unit. They made no effort to contact me no emails no phone calls. No nothing when I called. I spoke to a young lady Brianna, who was so rude so entitled and so antisemitic it was beyond the pale. Never in my life have I been hung up on by somebody who was supposed to be helping me all because I asked to speak to a manager. I have now spoke to a woman named Angel who told me that she would honor with the manager of a unit in Texas told me if she could confirm that that person had told me that. She did confirm that that person told me that and she still will not honor what she said she would do $347 for a $90 unit. I am trying to get a hold of people in their corporate office and I have finally gotten a phone number. Do not rent anything in this particular facility while I have had excellent experiences with other facilities owned by extra storage this one their culture is definitely about a Very little to do with customer service or doing their jobs appropriately. I have been called an anti-somatic slur. I have been called a liar. I have been called a sexist in the past 48 hours by their management team rent here at your own peril oh, and the part where it says below that they take their complaint seriously and the phone number that’s the facility phone number. take their...

I am writing this in support of my husband as I have witnessed this people verbally abuse him on the telephone on more than one occasion misrepresent pricing, and be incredibly rude. I don’t know who this Sherman is. They speak of all of these reviews because we’ve only dealt with Angel, Brianna and Dominique, who all claim to be store manager‘s team leads and Upper management. When ask to speak to the next level of management, it is rebuffed when their company policy is reported to us by Deborah from extra space storage at 6412 Burnet Rd. in Austin, Texas when I went to ask her if this was normal company procedure she told me that it is company policy to offer me what they call pay to stay, which is where I pay my back rent, and they waive the fees. They only offer at one time. My husband told Angel that he had spoken to this woman and that’s what he had been reported and she told him that that was not company policy, but if that woman had told him, that’s what she would do then she would honor it. She would reach out to that facility and call him back. She did reach out to that facility that facility did tell him that that is exactly what they told him And yet they would not honor their word. Angel lied to my husband because he just had to pay two months rent and $120 we’re gonna sell all your stuff fee or we could get out. We are 1000 miles away in another state if you rent from this facility know that if you have any type of problem whatsoever, there is no upper management whatsoever for you to speak to, but I have now obtained the contact information for their chief legal officer Gwem Mcniel nd we intend to get this dealt with. There is no excuse for people to not do their job in a professional manner. It’s called customer service not...