O'Reilly Auto Parts — Local services in Buckeye

I recently had a rather disappointing experience at Miller Road O'Reillys. I visited the store to have a battery installed, and unfortunately, the level of service I received left much to be desired.

Upon arriving at the counter, I requested assistance with installing a battery. To my surprise, the cashier informed me that she was unable to help due to a sore finger. However, I couldn't help but notice that she was able to carry the battery from the shelf to the counter without any issues. This inconsistency in her explanation was rather perplexing and left me feeling frustrated.

Customer service is a crucial aspect of any business, and unfortunately, this particular encounter did not uphold those standards. As a customer, I expect a certain level of courtesy and willingness to assist, especially when seeking help with a straightforward task like installing a battery.

The interaction left me questioning the commitment to providing a positive customer experience. It's important for businesses to ensure that all staff members are properly trained to handle customer requests and to offer assistance whenever possible. This not only reflects positively on the business but also encourages customer loyalty and repeat business.

While I understand that individuals may have off days or minor inconveniences, it's crucial to remember that these factors should not compromise the overall quality of service provided. I hope that management takes this feedback constructively and works towards improving their customer service practices. It's my sincere hope that no other customer has to encounter a similar situation in the future.

In conclusion, my recent experience has marred by a lack of customer-friendly service, which is disappointing considering my expectations as a loyal customer. I hope that steps are taken to address these concerns and improve the overall...

I rather drive to this store that any other store in the area when I'm looking for parts to fix my cars and ATVs. By now, I know must of the staff since they are always not only experienced, capable and hands on (special mention to Robert, Edson, Rogan, Shawn), they also take wherever time and resources are necessary to get my parts and warranties (even when I haven't got on hand my receipts) they are helpful by found the information on my records and they have honored all my warranties. I've shared my experiences with neighbors and friends when the cars topic came among the chat , is great to know that I'm not the only one that appreciates this store and it's staff. I was surprised when I read someone's review stating that he's warranty was not validated but he never clarify if he has a ticket on hand or the right information to process his warranty, in addition this narcissist person suggests two of the most helpful and valuable employees on this store need be retraining, personally I'm not agree about it. In addition, I'm very displeased with the corporative answer to the complainer, I think they should invest more resources to analyze and take advantage of this narcissist reviews to get more information to the customers about specific topics and how and/or what info provide the get help when in the store. This store has the most friendly and helpful staff around no doubt...

If I could put no stars I would . why you go lying to me about my car battery manufactured date sticker. "PEOPLE OF THE PUBLIC"...this Location EMPLOYEES TOLD ME THAT the sticker on the top of the battery means - the date on it is when warranty expires. I have found to be that's in fact false information my battery sticker meant that it was only 13 months old and that it was in fact still under warranty . I would have never been back so soon if you all would have put the correct size battery in my car. The employee told me I had the wrong size battery so we blame that 1 on auto retail store O'Reilly's At 19 ave and bell had installed the wrong size therefore only lasted a year. So you should have replaced my 1 year old battery. Anyway I ended up purchasing a new battery there was 4 EMPLOYEES and about 5 people in line the guy that sold me battery tells me let me help take care of these people and then I will install your battery hello. I'm tryin to get to work I waited 10 minutes and the line got longer I told them to just4 get it I got refund and went 2 WALMART IT WAS HALF THE PRICE WITH 3...