Hazel Sky Smoke & Vape #11 TPC — Local services in Bulverde

UPDATE: I changed my review from 1 star to 2 stars because I feel like the employees and owners are at least communicating with me to try to resolve the issue. However, the discount offered by the owners probably shouldn't be defined as "hefty". I don't believe a 15-20% discount really qualifies as hefty. I get those discounts anyway at Hazel Sky for spending larger amounts of money there. Also, the "free" e-juice the owners mention was about a quarter of a tank to test the leaking vape. I don't think a few drops of e-juice really needs to be touted as a perk here. And yes, the manager did clean my vape in an effort to figure out why it was leaking. And yes the manager offered a replacement tank...but...I would have to buy it.

Look, I know Hazel Sky is running a business and they are dealing with defective products from manufacturers. I've purchased vapes, e-juices, and Kratom from them regularly that I've been very happy with. In this particular instance, I have a defective vape that I bought from Hazel Sky. I tried to accept that because it still vapes but leaks everywhere. It was pretty annoying. I'm willing to take that loss. I figured getting a new vape at half off would have been a gesture of exemplary customer service. I was wrong.

ORIGINAL REVIEW BELOW:

All vapers know it's way cheaper to buy online rather than in-store at Hazel Sky. I was willing to pay more (hundreds per year) at Hazel Sky because of convenience and customer service. However, when my vape malfunctioned after 3 months and the owners wouldn't exchange it for another one, they chose to lose a customer over a $60 vape. No exchange, so I said how about 50% of a new vape? Their solution was that I could receive 15% or 20% off a new vape. Pretty insulting. Instead, Hazel Sky chose to ignore the hundreds of dollars I was spending per year and lose a customer in the process. Maybe they don't care that I'm writing this review, and I guess that's the point. They...

Awesome store. Has a big selection. Great location. Sirk helped me the first time I went in and has helped me since. I stop by once a week. He’s always welcoming and knowledgeable. Makes me feel comfortable and answers all my questions. Remembered me after my first visit. This location will be my go to store for now on. It’s a little out of my way but worth it knowing I have my go to guy now. I have recommended friends and fam to ask for Sirk. Not sure how long this employee has worked for y’all but Sirk is an...

Salesperson talked me into a $70 disposable cart that was clogging and leaking from the moment I opened the box. Refused to even consider a return or exchange on the product. Said the best they could do was try to clean the mouth hold with a qtip. So the vape that should have lasted me two months was empty in a week, and had fuzz stuck in the mouthpiece the whole time. I will not be back.

Red star vape sold me a better product for $25 that was even larger and works better. I'd...