Walgreens — Local services in Burgaw

I went into Walgreens to pick up some 5x7 graduation cards. When I arrived, I gave the lady my last name and asked if I could look at the cards before taking them, since I’ve had issues in the past with the images being cropped—specifically with heads being cut off.

She got noticeably snotty and said, “We don’t touch your photos. We don’t do any editing.” I replied, “I understand that. It’s just that when I’ve ordered pictures online before and then picked them up, something must have gone wrong in the process, and they came out incorrectly.” She then cut me off and said, “Well, you just need to do blah blah blah,” in a dismissive tone. I said, “Okay, fine. No problem.”

She rang me up, and as I was walking toward the door, I looked at my order and realized there were no envelopes included. I turned back and asked, “Do I not get envelopes with these?” She said, “No.” I responded, “Well, that’s not what your website said. So I’d like to get a refund.”

She told me I’d have to show her the website. I pulled it up on my phone, and she said, “Just give me your phone.” I showed it to her, and she immediately grabbed my pictures and walked off. Then she said, “How many do you need?” or something like, “I have to count your photos.” I told her, “I have 40.” She responded, “Well, they’re not going to fit if you don’t let me count them or cut them.”

I honestly don’t understand what the issue was. I’m sorry if she was upset about having to cut the photos or give me the envelopes that I paid for—but wasn’t that part...

For several months now Walgreens in Burgaw has been closed on Saturday and Sundays due to only have one pharmacist. This is very inconvenient. I work at home and I'm at least 35mins away. So since they are only open on Mon - Fri 10am to 6pm, I have to rush at 5 to get there. I always refill my prescriptions a few days before I go just in case if there is any issues. But every time I get there about 5:40 they are swamp. I had to walk in Friday afternoon and there was two people having issues getting a prescription filled. Instead of asking for someone else to help with others in line or ask those 2 to step aside, we had to wait. As we are waiting we see other employees in the pharmacist area running around emptying trash cans and such. Only after waiting for 25 mins in line did one finally volunteer to start helping. I also found out that day Wallace Walgreens Pharmacy was closed that week. Elizabeth Towns Walgreens pharmacy is closed on the weekends too but at least they stay open until 7pm. I can't understand what is going on with Walgreens and I'm about to move everything. I've been with Walgreens for many years but the customer...

Don't even bother with this pharmacy.

Pediatrician sent over a prescription around 11am yesterday. (Last time I gave them 3 hrs, before I picked up the prescription and it wasn't ready.) Today, I arrived at the pharmacy around 4:50 (over 24 hrs) and there were 4 other ppl waiting in line. An elderly sitting on the side waiting for his prescription. 5 mins into waiting the cashier told the elderly man "it'll be 20 mins". One the of customer asked the ladies (there were 3) in the back why there isn't another register open. Ladies in the back were laughing and giggling. They were pretending to not hear the customer. Customer was loud enough to hear bc we all heard it. When it was finally my turn, I was told they didn't have a prescription and I told them the prescription was sent over yesterday. Cashier's said it will be 15 mins. I left. The elderly man was still waiting for his prescription. I will not be using this pharmacy again.

I used to go to the Walgreens in Wilmington and they were a lot faster...