Impact Athletic — Local services in Burley

(Current member) Severely outdated gym, and poorly managed. Tons of potential, but continues to lose many members to new gyms like Factory that are forward-thinking, and focused on member satisfaction. Sadly, on top of this, the gym has the naive view that they are under-charging (see point below on current vs future options- compare to Golds, World, Fit One, etc for price vs quality).

Lockers were super low quality to begin with and poorly maintained (broken hinges, locking mechanisms, etc), the pool is visibly falling apart. Daycare hours function only for stay-at-home parents (very limited hours, nothing on weekends). No guest pass benefits for members. Expect to see a lot of super mismatched / patched together equipment that stays broken for months (see photo from end of June)

For being poorly managed, the amenities overall, though poorly maintained, are more than what you can find at other area gyms…for now (only reason I’ve stayed) - but that selling point will inevitably diminish as more, and larger gyms come to the area in the not so...

Nice facility with clean locker rooms, but the reception staff is some of the worst customer I have experienced in burley. They lack customer service almost everytime I go in. The staff if very unknowledgeable when calling asking questions about the facility and policies. Also when you are a member there are supposed to be small perks and somehow I end up paying for these extra things all the time. I took my child and the receptionist didn’t know what the charge was and when asked the about policy on the child’s age it seemed like a gray area by the way he explained it to me and they still charged me for my child under 2 years old. I also once called in about the policy for guest passes with my membership and was getting the run around, I asked to speak to a manager and when she got on the phone she was very rude. The customer service needs a lot of work and it could become very desirable. I also wish there was a wash room closer to the swim area instead of having to walk all the way to the locker rooms getting...

Edit to my original post that will probably get taken down like others First Things First, they delete reviews. One of my friends Amanda left a negative review and explained why and they had her post taken down. Keep in mind, the front desk and Omar too have been awesome. Membership is hypocritical. They have allowed people that I know to cancel their membership early without a fee, but after having someone close to me work there for a year, I asked if it could be cancelled without a fee but it was declined. When I mentioned to membership that I knew of people who had got away with it, they stopped responding. It’s an all around gym yes, but don’t expect any favors no matter how long you’re there. It’s a money first gym and they won’t help you unless you’re in the inner circle. I hope this helps to people looking for...