After discussing my project of sewing together my cross stitch work into stockings, Charlie assured me he was competent to perform the work. After paying in full for the work on 8/9/21, he said it would be a couple of weeks before he would begin work on them. Weeks went by, with excuses of delays due to other “bridal” work, and I did not have the stockings. I visited the store often to check on progress, even leaving a completed stocking for reference. We discussed in detail the project, including the velvet covered cording around the stocking. After weeks of excuses, I finally picked up my completed stockings on 10/4/21. I was appalled at the shoddy workmanship: velvet cording not sewn correctly, uneven stitching, loose threads, scorch mark on back of one stocking, and overall uneven margins. His response was to say that the work was performed as instructed; I pointed out the stocking example I had left with him , to no avail. I was denied a refund. Buyer beware – read the google reviews that mention lack of timeliness, poor quality of workmanship, and nonexistent professionalism.
Updated 11/1/2021: After filing a complaint with the Triad BBB, there has been no response from owner Charlie of L & J Tailoring. See attached: This message is in regard to your complaint submitted on 10/5/2021 against L & J Fashion & Tailoring, LLC. Your complaint was assigned ID 15993156.
The Better Business Bureau has made two attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond. You may wish to contact your Attorney General or like agency.
If the company has contacted you directly and resolved this complaint, please let us know immediately. Should we receive a resolution in the future, we will let you know
The Better Business Bureau develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business' failure to promptly give attention to the matter will be reflected in the review we give to consumers about them.
BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
Sincerely,
M
11/8/2021 Update:
Owner accepts not responsibility for shoddy workmanship; my rejected statement of owner's irresponsibility: First, let me be clear: I paid Charlie $300 + tax to sew together 3 stockings, not because the task was too difficult or required an industrial sewing machine; my previous stockings were sewn on a home machine by a novice sewer. It is irrelevant to this complaint the reasons why I hired Charlie for this task, nor should a judgment be made as to my sewing competence.
I provided a sample stocking(stocking named “Papa”) to be used as reference when stitching together the stocking pieces. Basic sewing skills were not used: (See examples): Irregular stitching on front of stocking; pieces not assemble correctly; seams should have been inside of stocking; loose threads; scorch mark on back of blue velvet stocking. The cording was not applied as instructed or as seen on the sample stocking. There are irregular margins. The layers of the stocking should have been sewn right sides together, and then the stocking turned inside out; this would have kept the seams inside the stocking and not visible. The stitching was so irregular on the front of the stockings that it covered the cross stitched areas.
This was shoddy workmanship and areas of concern were pointed out to Charlie upon receiving items. He was given an example to use as reference and well as oral instructions. Of lesser significance although important is lack of timeliness in completing the project. Multiple excuses were made regarding delays in starting/completing...
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