Lifestyles Recreational Products — Local services in Burlington

I have had several experiences with Lifestyles Honda as of late and none of which were good. I'll start by saying I don't leave reviews unless it's an incredible experience good or bad.

I called them to do work on my bike and they quoted me 150% what another Honda dealer quoted me for the work. They also quoted me on tires that were 200% more expensive than the Honda dealer in Everett. That really rubbed me the wrong way so I decided to go through Everett for my tires and do the work on my bike myself.

So a few weeks down the road I pulled in there to pick up the parts I would need to complete the work afore mentioned. I walked in and they seemed friendly at first. I told them what I needed and the gal behind the counter was very confused and had no idea what I was talking about. Another guy came over and told her that it is a real part and showed her where to look it up on the computer. Then she couldn't find what the stock size was for the part so again the guy came over seemingly irritated. He told me that he didn't know what the stock part is but he could sell me the different variations and I could just bring back the ones that don't fit. The issue with that is they're closed on my days off and I got off early to go get the parts. So now I have no parts and lost money taking off early from work. I then ask him " I have never had an issue with a dealer not being able to tell me what a STOCK part is" especially with a computer or book they have in front of them to which he replied " we don't get many of those kinds of bikes in so I have no idea what it is, if it was a different bike I would know!" Boy oh boy I couldn't believe my ears, you are telling me that you don't get these bikes in, aren't familiar with them, yet you wanted me to bring mine in for you too work on?!?!?!?! That's one hell of a sales pitch! I don't know much about your bike but we'll charge you an arm and a leg to work on it and hopefully it's correct? What if it isn't? Want me to just bring it back to you after it fails so you can do more work on it and charge me more? I think not!

Just to think I am trying to get my bike ready to sell and I was going start talking to them about purchasing a holding F6B($20000 bike), that definitely won't be happening now! I have honestly had better luck getting parts for my bike(which they made for 13years the exact same) at the Yamaha dealer in Monroe when I lived there. I will not ever be doing business with these buffoons again. I would rather drive the hour and 15mins to Everett to a real dealership that knows what the heck they're doing! It's just sad they have parts and service at a place but don't really seem to have the knowledge about either one! Good luck on keeping customers!!! Poor attitude, lack...

Let's start with the good: Responded quickly to web inquiry about availability of a bike, tried this with other dealers and heard nothing. Great follow up. Once I decided I wanted it, they were responsive at letting me put a deposit down and figuring out a way to pay in full ahead of time. I was driving 4 hours to pick the bike up. Arriving at dealer the bike was ready to take home and signing the paperwork took a matter of minutes. They even hustled through getting the certificate of origin and odometer disclosure ready to go before I came back from giving it a spin, this way I didn't have to wait for it in the mail. I can't tell you how refreshing this was not having to spend hours at the dealership.

Now the needs improvement: I came on a Saturday...staff seemed not very happy to be there outside of my salesperson. Finance and some other staff were quite cold to someone who's just drove 4 hours and dropped $8k on a new bike. I was excited, you should be too. Finance guy removed mask while I was in office to answer phone, did not put it back on. I know it's hard to remember but it's important. Mask wearing by other staff was hit or miss. Some not covering noses, some had it around their chin. Nobody offered to go over the bike as far as controls, features, operation, break in procedures. No one asked about my experience level or if I needed any accessories....it's sales 101...basic qualifying questions. I was interested in boots, riding pants, luggage etc. Guess I'll just get it somewhere else. The bike had only 1/3 a tank of gas. It would be nice if it was topped up and ready to go...which is all of like $10. They didn't bother to set the clock on the dash. My sales guy made snarky comments about protesters and how they'd just assume run them over. It's probably best to avoid politically sensitive topics such as this....I'm there to buy a motorcycle. If the deal wasn't already done I may have just walked after that. No one offered to help me load the bike on the trailer.

Overall this was a smooth purchase and I've been enjoying the bike as it feels like it was prepped well before going out the door. Just don't expect an exceptional dealer experience (details!) If you know what you want and they have it they will follow through, but...

Have had good experiences in the past with ordering parts or getting parts that were in stock. Called to inquire about a sea doo wear ring. Was provided horrible customer service by Chance in the parts department. I also needed an impeller tool that was in stock. I was told I could pay for the wear ring when I picked up the impeller tool. (Making two trips to the dealership instead of one). Was told I need to prepay for the wear ring that they usually stock but isn’t in stock right now. I Was told they could have it in two days. I called today (two days later) to see if they got it in stock but they didn’t order it because I didn’t pre pay ( for a common wear part that should be stocked) So Chance figured I need to drive 30 miles to pick up a 20 dollar part to order And pre pay for an 80 dollar part to drive back over there two days later. Is fuel free? No. I will never order parts from here again as long as Chance is working here. He deserves a manual labor job that doesn’t involve...