Royal Gorge — Local services in Cañon City

Looking to have service done on your rv better look further. I purchased a used 45 ft Newmar in March. It needed to have an engine leak fixed and new batteries. 6 weeks later I picked it up the end of April reason for taking so long was employees out due to covid and had no one to do job. Was told that prior to my purchasing it they had to install a new turbo and 2 slide motors and every thing was in good working order. Took the RV, home packed to leave and slide would not come in.. Called and they picked it up to fix slide and battery slide drawer that was broken. June 12 picked mh back up slide drawer not fixed and slide would not come in. Called and they sent someone out to fix, had to replace motor on slide that was suppose to have a new motor. left for California next day. Fridge/freezer not working. Going up interstate 70 gen not producing any power to coach engine has no power fault light on for engine. Turn around to come home. Half way up mountain engine over heats goes into default. Call royal gorge and they send someone out to fix wire that runs hydraulic fans that cool engine that was not tied up and fell into fan breaking electrical wire. I start for home. 10 miles later overheating again, after 3 more tries get home engine keeps over heating call royal gorge to come get it. They did not replace fuse that blew when wire broke and engine went into default. Spent 3 more weeks in shop to fix fuse and fridge. picked up was told reason it took so long was again covid no help. Covid good excuse. Employee said to get things done on time you have to bug him or he does not get to it. went to Rocky Mountain park and engine had no power and now have leaking wheel cylinder and have braking problems. I am now done with Royal George have no faith in them now. Took to another repair shop and Turbo is not bolted on tight, motor has a 3/4 inch gap between engine and turbo miracle there was no fire. The brakes are loaded with oil. Called Royal Gorge and told them I was sending the bill to them as they were the ones to have installed the turbo. Mike said he would not be paying for it and hung up on me. I know I bought a used mh and there are other things I need to take care of but this coach was bought with a new Turbo and the engine, generator and all appliances in good working order. BEWARE !!!! It will just sit and not...

Overall, our experience was okay. The gondola line was long, but moved super quick and was a great experience. The kids in our bunch loved the playground! We travelled with a big group including7 adults, 3 big kids(5,7&10), a 2 year old and a 1 year old.

Here’s where things went wrong-

When we finally made our way to the theater, an employee invited us in for a bird show. The kids were interested so we ushered in. Once in, the presenter informed us that we could not leave during the presentation unless we raised our hand for permission. No big deal. About half way through, my one year old started fussing. The presenter rudely shushed him from stage and started telling us to be quiet. I tried to calm him down, however, we were not allowed to get out of our seats so I could not retrieve the toys he had dropped on the other side of his stroller. The presenter shushed us numerous times publicly embarrassing our entire family. My 8 year old had tears in her eyes and kept saying she was so embarrassed. Once I raised my hand to leave after the bird left the stage, the presenter held up her finger toward me motioning that I had to wait. They did not open the doors until the show was over. By then, our entire party had been glared at by the entire audience for fifteen minutes.

The employee at the door did not inform us that it was not a baby friendly environment, in which case I would have gladly uninvited myself and my one year old. I would not have even imagined that I would be mom shamed in front of an entire audience at a show geared toward children. The staff may want to consider letting everyone with small children know that their children will need to be able to stay silent and still for thirty minutes before they allow them to enter the theater.

This experience completely ruined our day at the gorge and we left immediately after. Just for my small family unit, we paid over $100 to...

Warning to Future Visitors: Don’t Expect Understanding From Guest Relations

We’ve visited the Royal Gorge many times over the years, but after our most recent experience, we won’t be coming back. It left such a sour taste that I feel compelled to warn others.

The day we visited, it was extremely windy. We were told the gondola was closed due to high winds, but were reassured that the bridge was still open. What they didn’t tell us is that the wind made the bridge virtually unusable. The gusts were so strong, it was difficult to walk, let alone enjoy the view—an experience that’s supposed to be the highlight of the visit.

When we expressed our concerns to guest relations, hoping for at least some understanding, we were met with indifference. There was no flexibility, no effort to acknowledge how much the weather had ruined the visit, and no consideration for loyal, repeat customers like us.

It became painfully clear that once you’ve paid and walked through the gate, they’re done with you—regardless of the conditions or the quality of your experience.

So be warned: if the weather turns, or if anything goes wrong with your visit, don’t expect guest services to care. They’ve already got your money.

To make matters worse, after calmly expressing my disappointment, I received a phone call from the manager, Corrine, who shockingly accused me of harassment. I was stunned. I’ve been a loyal visitor for years, and instead of addressing the issue with professionalism and care, she chose to double down and make me feel like I was the problem. That’s not how you treat people. That’s not how you run a...