Maybe if the reps would have less conversations about their bd and man problems on the phone with potential customers and actually pay attention to details, then maybe I wouldnāt constantly have issues with my policy. You give them all honest information and then get something in the mail about an increase or cancellation for something as stupid as not having proof of address . Yāall had all this information to give them when yāall took my money everything ran through SSN or license number . Then hanging up in your face when you call it out!!! Do some more training bc this is plain incompetent behavior!!!!!!!!!
Edit : I donāt want to talk to resolve NOTHING. Due to all information not being transferred to the insurance company , my policy was cancelled!!!!!! For not having proof of address !! You had all the information when you took my money though. Will be calling my bank back for a refund...
Ā Ā Ā Read moreI just had the best experience in the history of buying car insurance the Agent's name is Shamira C. her name alone is amazing. Her passion for pleasing the customer is over the top 10 she is really in her own lane when it comes to Customer Service she is a keeper in every area of her job she did not miss a beat it's like she wrote the book on customer service I felt like she my best friend Customer Service is my bussiness and has been for a very long time bottom line is I will hire her in a heart beat hands dow she is amazing. She did everything in her power to give me what I needed and I appreciate that. 100 STARS TO MIRROR I am forever grateful for her being herself and that is what I connect...
Ā Ā Ā Read moreHeather Owens was amazing kind determined to search and find the best insurance that was accommodating affordable and she really had to search hard I give her five stars and more because she took time she was patient kind and it was affordable and I appreciate that when someone take personal interest in their customers and she truly did she's a access to your company and she should truly be accommodated for that because it was not easy for what she had to research for but she did it and she became a blessing to me and my family and I just want to say I appreciate...
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