Jones Ford Verde Valley — Local services in Camp Verde

DO NOT DO BUSINESS WITH JONES FORD!! After purchasing a truck with 97,000 miles on it for $10,000 which I was not offered any warranty on other than the state required 500 mile/30 day warranty and even told there was no options for warranty (later to find out there was an option for warranty) I was very happy. The sales experience seemed smooth and reasonable. BUT DON’T LET THEM FOOL YOU LIKE THEY FOOLED ME. 1 day after purchasing my truck, I went over a bump on the freeway and got flung into the lane next to me. Luckily no one was hurt and no damage was done, but wow! 2 days after purchasing my truck and one day after the incident, I called Jones Ford to address the issue. They set up an appointment for me to come in and get it taken care of, however, I live 76 miles away from the dealership and I am a full time student as well as employed full time, so obviously it’s hard to get a free moment. They understood and set up an appointment for the following week. Upon arrival, all seemed well. My vehicle was immediately taken into the shop and inspected. After about 45 minutes of waiting, the sales manager came and took me into the shop. Let me take a moment to share some information. I am a previous technician for Ford, certified in suspension. My father is a Senior Master Technician certified in everything for Ford. We put the truck on a lift a few days prior and inspected it. What we found was that both outer tie rod boots were torn apart, both upper control arm bushings were blown, the left front wheel bearing was loose, and a dust boot connected to the steering knuckle was torn in half. My main concerns were the control arms and the wheel bearing and I informed the service advisor of all my findings. Back to what happened — MARK, the Sales manager pulled me back and basically calls me a liar and argues that nothing is wrong with my truck and that they “don’t make hundred thousand mile trucks new.” I understand this as I previously did reconditioning for Ford used cars, however I explained to Mark that failing suspension components are a safety concern and the dealership is responsible for taking care of any safety concerns prior to vehicle sale. He again assured me nothing was wrong and even had their senior master tech explain why. He skipped the wheel bearing completely and they put the vehicle down. At this point I have been called a liar and told that my vehicle is fine. They then tell me to take a ride with the tech so he can show me nothing is wrong. The tech did not take the vehicle on the freeway, nor did he get the vehicle to freeway speeds (75-80mph) but he did take it on a bumpy washboarded dirt road. That wasn’t my concern, though. I was done arguing at this point because I could tell they weren’t going to take care of any of the problems. Mark then told me they couldn’t duplicate the problem and that’s the reason why, but proceeded to tell me to bring the vehicle back if it happened again. Surprise surprise. It happens every time I go over a bump on the freeway. And NOW my left front wheel bearing is KNOCKING. So now I can verify my concern audibly. I finally get an opportunity to call the dealer and set up an appointment (4000 miles/2 months after the first visit) and they try to charge me for diagnosis. No... this is a repeat issue. They waive the charge for diagnosis after arguing that they told me 2 months ago it needed a wheel bearing and upper control arms. But wait I thought they told me my truck was fine? Now they have notes that it needs work in my history? Shady. They refuse to repair any issues once again. I give Mark a call and leave a voicemail with my concern. He calls me back today and says he’s gonna look into the issue. He calls back “even though it’s out of warranty we are gonna do the repair for the internal charge of the part. $536.” No. I let him know that is unacceptable and after arguing with him for 10 minutes, I ask for the owners phone number. Long story short, they are still refusing to repair my vehicle. These are not my only issues, but I ran out of...

So many red flags where do I begin.....This has been one of the most complicated vehicle purchases to date. I just recently purchased a 2017 F-250 diesel from Jones Verde Valley. This whole debacle started when I noticed the oil filter was soiled and did not look like it was changed. The photos below show the dirt build up around the motorcraft sticker. I was told by my salesman it was dirty from the truck being detailed. This is impossible because there was road dirt on the side of the oil filter that faces the engine. It did not rain here in AZ since the vehicle was serviced. The vehicle sat for 24 days on the lot before I looked at it. They wouldn't let me drive it because it had not been through its "safety inspection" per my salesman. Unfortunately I did not notice this until after I bought it. I payed over what the truck was worth, the dealer would not budge on price. It was the only truck in the area that checked all the boxes for what I needed so I made the decision (which I now regret) to purchase. I Told Matt my salesman I would forgo this review if they at least took care of all the issues I found. I received a copy of what was done to the truck in service and I was able to find multiple items that were not completed by the service department. 1. Tire rotation - was not completed the front edge of the tires are rounded and the rear tires are not supporting the fact the front tires were on the front end for a long time. 2. Alignment - I was told they would take care of the alignment if able but I never received a copy of the final alignment sheet showing it was checked or completed. Matt told me and I quote "to my knowledge all was taken care of" 3. Fuel filters replaced, They may have changed the upper fuel filter I honestly could not tell but the secondary fuel filter under the truck in front of the fuel tank was not touched. Refer to then photos below, you can see there was not a socket on any of the bolts to the housing. 4. LF door speaker not working. They found a broken wire when the door panel was removed. 5. Rear pinion seal leaking. See photos below, was told it was a seep however they never took the fill plug out of the rear end to verify the fluid level in the rear end. I ended up bringing the truck in so Matt and Rowdy could see my concerns. They told me they would take car of everything on my list. When I went to pick the truck up they once again did not put an oil change sticker in the windshield at least the oil was clean and the filter was changed. They did not take care of the pinion seal like they said they would because if it was under warranty it was in spec due to a seepage.... Honestly that meant nothing to me because they said they would fix it and they didn't. I will be filing a formal complaint with Ford next so hopefully nothing like this happens to anyone else. I thought I finally found a trustworthy competent ford dealer in AZ but I was wrong I strongly suggest anyone refrain from buying a vehicle from this dealership. I brought the vehicle back so they could address all of my concerns and received the truck back with items still not completed as discussed. I paid top dollar for a truck I now have to take to another shop and have them complete the services in question.

Edit - in reply to the comment from the owner. I have only left 2 reviews because I have only ever have issues with two Ford dealers ever! your dealership didn't provide the services that you said you would provide. Services were incomplete and I'm sorry I was unable to look at everything in detail while in your parking lot. Upon further review when I got home I noticed the rear end fluid level was never checked and I questioned why I didn't get a copy of the alignment specs before and after. This isn't a me problem this is a problem with your...

Overall, our experience with Jones Ford was satisfactory. We had made an appointment with Troy to see a specific vehicle 3-4 days in advance and when we arrived at the appointed time, we were told they were doing updates on the vehicle and it would be a while before we could see/drive it. We waited at least 1.5 hours and then decided to go to lunch as they were still updating the vehicle. When we returned from lunch, the vehicle was ready to be test driven. We decided against purchasing that vehicle because it did not have GPS, however, we did find out that, if we had wanted to purchase that vehicle there was still another update before it could leave the lot that day! That was not a good start to our relationship with Jones Ford. If we had just walked in, no appointment, I would understand, but to have 3-4 days notice and not have the vehicle ready for a test drive is inexcusable. Troy was able to find another vehicle that met our needs; it was at a dealer in Phoenix and we waited a few days for it to arrive at Jones. We went back and purchased it which took over 4 hours even though we had struck our deal to purchase it during our first visit. During our wait time for the Finance Manager, we configured my phone for Bluetooth and ran through some of the features of the vehicle. We also tried to activate FordPass. We could not get it activated after several attempts; the tech manager wasn't able to get it activated on his phone either. We left, with the vehicle, with the idea that I would try, again, the next day at home. I was still unsuccessful and it was suggested that I would have to go back to the dealer to determine the issue. For me, that is over an hour's drive each way plus the wait time. I decided to call the local Ford dealer and spoke to their service manager to see if they had ever had this problem. He said yes, and to try using a USB cable to connect. Bingo! That worked and saved me a trip back to Jones to figure it out (maybe). No one at Jones suggested trying to connect with a USB cable. The staff is very nice and apologized the the delays but we felt a lot of our time was wasted, especially during the first visit. Due to the distance from my home to Jones Ford, I doubt I will go there for service. I will use the local dealer about 15 minutes from my home. I am enjoying driving my...