The Chapel Hill Community — Local services in Canal Fulton

My mom went here to rehab from a broken rib on December 16th. On December 31st after having lost 21 pounds, developing wrist drop, and pneumonia, she fell in her bathroom and broke 5 more ribs. She laid in her own. urine for several hours calling for help. She was bleeding from her head. At 2pm in the afternoon they thought it was a good idea to send for a CT of the head. In between I went there to inquire about her 21lb weight loss and why it took almost two weeks to get a wrist splint. The DON Phana was the rudest most uncompassionate person I have ever met. Basically told me that sometimes it takes two weeks to get a wrist splint. Didn't apologize at all. Then told me that despite her MDS nurse Chris Greenfield telling me my mom had lost 21 lbs and her NP telling me my mom had lost 21lbs, that in fact my mom had only lost ten pounds. in 14 days. Then her assistant told her that I wasn't a "responsible party". At that point she told me to leave. 3 or 4 hours earlier I was on the phone with her and her nurse when my mom gave permission for me to get info. When I told her this she said she would call the police if I didn't leave. I never once cussed at her or raised my voice. I have never felt so disrespected. There are other things like not having a clock or calendar in her room. O2 tubing on the floor, call light not within reach, and garbage food. But these seem like small potatoes. Also, nobody calls you back unless you call in multiple times. I was sent to a voicemail where nobody identified themselves. My sister was sent to the DONs voicemail, which was full. And before I sat down with the DON I heard her telling staff that she works so hard she doesn't even have time to take a piss. Super professional. Make your own choice. My mom will not be back. They did a good job of most likely hastening her life. Thanks Phana and Chris Greenfield for all your help. I totally forgot to mention they called the cops on me and the DON told me to "get the hell out". I'm sure they will counter with some BS response but I have no reason not to speak the truth..... Update. At one point when talking to the DON Phana she denied the weight loss. However in the ICU in the hospital the weight loss was confirmed at 18lbs in 2 weeks at this nursing home. We also were not called after she fell. And they waited at least 8 hours after falling to send her to the hospital. I also forgot to mention that i am my mother's POA which further infuriates me that they would tell me that i could not get info about my own mother. We also had a nurse tell us that my mom should be hospice care. She said this right in front of my mother. She probably would have died of she stayed in that nursing home and that is...

Mom started off living over in the Independent Living area of this community. It is a beautiful area out in the country. Her cottage had 2 bedrooms, 2 baths, full kitchen, fireplace, open eating area, living room, garage and patio. Lots of activities and available transportation to Dr appts and nearby stores. She lived there approx 7 years before she broke her femur. After being released from the hospital, Mom came back to their Rehab center. A big decision had to be made and Mom agreed that she wanted to stay at Chapel Hill and would go into Assisted Living. I know at first it was quite and adjustment. Her independence had been somewhat taken away. Now, a year later, she is very content there. She has a very nice clean room - with her own furniture - and a great view of the duck pond. I don't recall her complaining about her meals but says she gets too much to eat. There is a different daily menu that they can select from. There are daily activities that include arts & crafts, cookie baking, exercise class, bingo & etc. To her delight, a wonderful lady there does manicures. Mom looks forward to Monday's when her beautician makes her feel even more beautiful than she is. On nice days, Mom can be seen out on her electric scooter visiting with her old neighbors. The nursing staff is wonderful and keeps us posted on any situations that come up. They are always looking out for her and try to keep her as comfortable as they can. Mom's laundry is done there. Her clothes are always clean and non-wrinkled. There is a Chapel in the building and Sunday afternoon services. Chaplain Erin gave Mom a robotic stuffed toy cat when Mom's brother passed unexpectedly. It brings so much comfort. She brushes it everyday and sleeps with it. Meow is often in the background when we're talking to her on the phone. Chapel Hill has done a wonderful job dealing with the Covid situation. Even though we missed out on weekly visits, we felt that they were looking out for their residents. My husband and I can now sleep soundly knowing that (my Mother-In-Law) is in the best hands that we feel she could be in. This is where she choose to stay and has many wonderful friends that make her stay even...

This was not a good experience for my family member. She went there for rehab on a broken hip and basically had no therapy to prepare her to go home. They prepare them to STAY in their facility. Therapy consisted of tossing a balloon around the room and all but getting her to walk again. They know their insurance will run out and they are forced to pay because you can't take them home yet, BUT they will not let them out of the chair without help. The thing is, no one will come help them get on their walker and try to do any walking except for the 20 minutes (they claim it's an hour, but it is not) they get therapy, which may consist that day of tossing balloons. She literally layed there while they collected money and she did not get better. Most of the people there come from agencies and not capable of working with injured or sick people. They spend their time passing out trays and if you need help, they are too busy to answer the call light.

This was a terrible experience. When you try to talk with management, they are always "in a meeting" and you get their voicemail.

They will claim some of these reviews are just angry people. That is not the case. They claim they care so much about the patients. They care about billing you and letting them lay there while everyone is too busy to help them. Many people just leave and don't write a review, but I couldn't help but let others know. Notice on their website you can't even see any reviews posted. When insurance runs out after 5 weeks, you are billed $10,000 per month. I had to go every day just to make sure she was ok.

Please don't put your family in this facility. It is very run down and chunks of the wall were missing in the bathroom and very old fixtures. They will say they are remodeling the rooms, but it is not the case.

To top it all off, at the end, the bill they sent me was not right and they wiped the whole thing out because it should not have been billed to us. Many would have...