Ora's Closet Boutique — Local services in Canton

Unfortunately, I have to give this review 2 stars. My purchase definitely started off as a 5 star experience, however it has drastically changed. I would've given it a 1 star, but the shoe is so cute that I'd like to point that out. I placed my order on 10/31/22 and I was notified that it shipped on 11/22/22 and I was provided the tracking number. Upon receipt of this gorgeous shoe, I sent an email on 11/4/22 to Valencia ( I believe she is the owner), after a follow-up email requesting an exchange for a larger size (the shoe fits narrow, I have wider feet) on 11/5/22, she responded "YES"! No other information was provided at that time, so I replied and asked what she needed from me literally 9 minutes after her email to me and I didn't get a response. On 11/8/22 I sent a follow-up email expressing my frustration with the lack of communication regarding my purchase and how my experience started off so positively. NO RESPONSE. On 11/9/22 I decided to call as I was not being addressed by my email correspondence and I did speak with Valencia. She apologized for the delay and stated that she had been busy. She provided the return information, informed me that I would be responsible for the return fees and I expressed my disappointment as I already paid for the initial shipping of this item. She agreed to swap my size and ship my order back to me at her expense as I was a first time customer. As promised, I shipped my return back VIA UPS and obtained my tracking information. My tracking shows that this order was delivered to their back door on 11/18/22 and on 11/23/22 I emailed Valencia to verify that they had received the return, NO RESPONSE. Present day 11/29/22, NO RESPONSE. I even called on 11/25/22 and left a voicemail requesting a call back, NO RESPONSE. This morning (11/29/22) I sent an email to Valencia requesting a refund and I will purchase from another vendor. Needless to say, this experience has been less than pleasant and I unfortunately will not be patronizing this boutique again. The service is awful. I intentionally waited to review this transaction as I was hoping she made it right, but that was...

My experience started amazingly! I began purchasing from this boutique about two years ago. In May, I purchased a skirt along with some other items. When I received the order, the skirt was not part of it. Instead of receiving the skirt, they mistakenly sent a cardigan that was the same color as the skirt I originally ordered. I reached out to the boutique through DM and emailed twice. Surprisingly, I did not receive a response. Now I am stuck with a cardigan I do not want when I originally paid for a skirt. I am highly disappointed with the customer service from Ora's Closet Boutique. To blatantly ignore a customer's email when the mistake was clearly the boutique's fault is disrespectful, rude, and devalues the company. I've spent several hundred dollars with this business, and this is the thanks I get for being a loyal customer. As a black, woman-owned business, do better!

UPDATE: I want to update my previous review to acknowledge that the owner did reach out and offered a refund, which I appreciate. It's a positive step and shows accountability. Timely and consistent communication can turn a negative experience into a positive one. I hope Ora's Closet Boutique takes this feedback to heart and uses it to improve their response time and overall customer support in the future. Thank you again for...

Oras is a wonderful place to shop! You can literally find pretty much whatever you're looking for no matter the occasion. There are many different styles, and the prices are very reasonable especially considering the quality of the material. I...