Timber Creek Veterinary Hospital (Equine) — Local services in Canyon

I rarely do reviews like this but our visit today was not okay at all. I took my cat to get his ears looked at, annual shots and dewormer. I took my dog too to get her dewormed as she actually has worms. To spare some of the details, we never saw a doctor. A doctor never came in the room, we only saw a “technician” or assistant. The assistant was too scared of our pets. She was hesitant when taking samples from my cat’s ears that she had to do it twice. She was hesitant when giving him his shots and when giving him the dewormer too. When she gave the dewormer to my dog, she pretty much missed her mouth. I’m not even sure my dog got the dosage she needed. We asked a few questions about my cat’s ears and she couldn’t give me a good answer. She said it could be an infection but wasn’t sure. When we were leaving, we got the bill and I read through it when I made it home. I noticed they had charged me for depo medrol which I never saw get administered to either one of my pets. When I called back and asked about it, they said the assistant forgot to give it to my cat. Apparently it was a steroid (which she never even mentioned) for his possible ear infection. They wanted to give me “store credit” instead of a refund unless I went back. I understand the assistant was maybe learning to do some of these things but the problem is no one with more experience was there to help her or to answer some of our questions. It wasn’t worth $150 to us for that. We were very disappointed and frustrated...

This is the first bad review I have ever written. I like to give businesses the benefit of the doubt. But this experience was the worst!! On my first visit, I got forgotten about and was left in the room 45min after the vet tech saw me. She was going to show a picture to the vet and write up an estimate. I went into the lobby and the receptionist looked shocked I was there!! I left without ever seeing the vet. 3 days later, I spoke with Dr dimiray on the phone. He apologized and said to bring my dog in Monday morning and he would “cut me a deal”. I drove back out Monday morning. This means another 30 min drive, not letting my dog eat or drink the night before, etc. the receptionist shows me an estimate and starts asking if I want certain extras. Mind you, the vet has still not laid eyes on my dog. Finally, I get a face to face with the vet. He had attitude and still never touched my dog. I literally had to ask, are you even going to look at her eye that is the concern. He glanced at it for 2 sec and started arguing about the price, which was on the low end of the original estimate. Definitely not “ cutting me a deal.” I’m not impressed at all with the lack of professionalism or even interest in my pet....

The post ops at this place was horrible, no instruction ,they forgot to give us her meds and they still charge me for those meds we didn't get ...I call them about the refund on those haven't heard anything , they insisted on us taking our dog home, when my wife was in canyon for some business ,,she just wanted to check up on her ,,,they knew she was septic she needed to be on iv fluids, well my beloved Zoey died the next day after release. They can say whatever they want we would have not put her through that surgery if we knew she was not going to have a...