Autopark Honda — Local services in Cary

My wife, daughter, and I recently purchased a car from Autopark, and the entire experience felt like we were living out a thrilling, heartwarming movie.

It all started with a phone call. On the first day, we called to check if they had the exact car we wanted. Alex answered — he was incredibly polite and patient, listening carefully to all our needs. Within a short time, he provided us a quote that was significantly better than other dealers, with no hidden fees or conditions. It was simply delightful.

The next day, we went to the dealership. There, we were greeted by Mark Williams, a truly charming and professional sales consultant. There was no wasted small talk; he simply confirmed the color and interior we wanted, and within three minutes, he brought the car right to us for a test drive.

Mark first drove a stretch himself, explaining the car’s performance, useful features, and small tips along the way — every word was meaningful, no unnecessary chatter. Then both my wife and I each took turns driving about a mile. It was amazing — buying a car was no longer just a theoretical exercise.

Back at the office, Mark asked if we’d like to add any accessories or services. When we said no, he quickly drew up the order. He also helped recommend an insurance company, and after comparing options ourselves, we found his recommendation was indeed the most competitive. Once everything was settled, Mark didn’t pressure us to pay immediately; instead, he gave us a night to think it over. We left only a small deposit to hold the car.

Then came the scene straight out of a movie. Since we live about 35 miles from Autopark, the next day Mark personally drove to our house and picked us up, driving with the kind of skill you’d expect in Fast & Furious. We were honestly close to tears — this is Honda service, not Rolls-Royce, and it felt like a dream.

At the dealership, Mark filled up the tank, set up all our preferred settings, gave us a detailed walkthrough of the car, and even introduced us to the head of the service department. In that moment, we truly felt like part of the Honda family.

There was a small hiccup at payment: my debit card hit a limit and couldn’t process the full amount. The finance team went above and beyond, calling the bank and trying every possible solution. By then, it was already 4:30 on a Friday afternoon. So Mark once again jumped into action — he drove us to the nearest bank, and we secured a cashier’s check just before they closed. Back at the dealership, I handed the check to the finance manager, who smiled and said, “The car is yours.” It took me a second to even process it.

Mark then led us outside, where he had placed a giant blue bow on the car just for us, and took memorable photos with our family. Because my wife and I only have learner’s permits and couldn’t drive the car home on our own, Mark thoughtfully arranged for Ronny, a driver with 40 years of experience, to sit in the passenger seat and carefully guide me the full 35-mile drive back home.

If you ask me what movie this was, I’d say it was Mission Impossible — except in the end, we pulled off the impossible and drove away with our dream car.

Thank you Autopark, thank you Mark Williams, thank you Alex, thank you Ronny, and thank you to every person at Autopark who made this an...

5/7/24 Update After weeks of trying to speak with the representative from Honda assigned to my case, they finally called back the proper phone number. She indicated that Honda would not assist further with the paint repair. At this point, the offer with the local Honda dealer has expired.

I'm extremely disappointed that this is how I've been treated after 25+ years of being a loyal Honda customer. I've purchased several vehicles from Honda, and this will be the last.

While AutoPark Honda says they take this seriously, they're not willing to contribute to the repairs to keep my business either. They sold me the car, and in five years, the paint is peeling off of it. The body shop indicated that it's a routine issue that they've seen occur, so the dealer AND the manufacturer should be held liable for this.

• 4/29/24 Update * Following the dealer response I did speak with someone at AutoPark Honda who reiterated that they cannot assist with the issue. They acknowledged that white painted cars are having issues however, until or unless a recall is issued they can't (won't) assist. They directed me to Honda Corp support. I logged a case with them and have tried numerous times to call them back. I leave messages and have gotten NO response from Honda corp.

My review stands: I will not shop at AutoPark Honda again for a car. Nor will I purchase another Honda.

Original Review: I have been a Honda owner for my entire adult life. It's the only brand of car I've ever owned. I've purchased each vehicle new. My most recent purchase was 5 years ago at AutoPark Honda. I purchased a Honda Pilot Elite model in the white pearl color. My extended warranty concluded at the end of December 2023. A few weeks ago, we noticed peeling paint on my car. I took my car back to AutoPark Honda, and they suggested that I get a quote for repairs. I did so at their recommended repair location. The estimate for repair is $3500. This is to paint one panel of the rear right of the car.

Since the quote, I've been investigating the paint issue. Peeling paint on white vehicles from most manufacturers has been an issue for an extended time. Toyota is taking care of their customers and issued a recall to repair paint issues. Kia is also repairing customers’ cars. Honda, however, has only issued one very limited recall for cars 10 years old. My car is only five years old.

Honda’s offer to cover a portion of the repair, leaving me with a bill of around $1k for a clear manufacturing defect, is deeply disappointing. It’s disheartening to know that there are thousands of Honda owners grappling with the same issue.

AutoPark Honda’s response, stating that they are powerless in this situation, is a clear indication of their lack of support. I strongly advise against choosing AutoPark Honda for your car needs. Furthermore, I cannot recommend any car from any manufacturer, especially Honda, in the color white. A quick search for the ‘Honda white paint issue’ will reveal numerous articles on the topic.

We are in the market for a new car, and while Hondas have been the only type of car I've owned for 25+ years, I will NOT be...

PSA: Please Do Not service your 2015+ odyssey here! We bought a certified pre-owned 2015 Honda Odyssey from Autopark Honda in 2018. It ran perfectly until 2023 when we went in for a major service around 130,000 miles. Since that time, it has had fairly constant issues, costing us over $5000, and stalling on the side of the road twice with my kids in the car. Every time we take it to the service center, the bill is 2-3k. We have started getting a second opinion each time, and the labor and parts at independent mechanics in Holly Springs and Fuquay have been remarkably less expensive and in several instances they didn’t recommend that we needed to do the work the dealership said was necessary: case in point our 2008 CRV, getting a second opinion saved us $3000, and it has never run better. Our current experience we were told that our van needed to have cylinders 1-3 replaced due to a misfire, for $3200+ to prevent oil consumption ( it the work would only come with a 1 year warranty coverage for another 12k miles). Our local mechanic gave us better advice and it’s costing