APD Appliance Parts Distributor — Local services in Castro Valley

I would like to report a situation that occurred today in the city of Walnut Creek, California, involving an employee of your company.

I am an Amazon delivery driver and, upon arriving at an apartment to deliver two packages, I parked correctly in a permitted spot, where the parking time was up to 30 minutes. Even though I was within the rules, your employee approached me in an ignorant and arrogant manner, demanding that I move my vehicle.

I politely explained that it would only take two to three minutes to complete my delivery and leave. However, even before I arrived, your company's truck was already parked illegally, which makes the approach even more unjustified.

In addition, when I tried to enter the building to complete the delivery, your employee closed the door on purpose, making my work difficult and hindering the flow of residents who were leaving for their appointments.

I believe that this attitude does not reflect the professionalism expected of a serious company. I would like to express my disapproval of this unnecessary and disrespectful conduct. I would like the company to take steps to prevent situations like this from happening again.

I await...

Recently purchased a dishwasher at this store. After delivery and installation the brand new appliance was found to be defective. I requested a new dishwasher be delivered and for them to come take away the defective one. They informed me their policy was to send out a repair technician to come repair a brand new dishwasher. This was not acceptable to me as I paid for a brand new fully operational dishwasher. They refused and my only recourse was to allow the repair person to diagnose the problem. After 3 visits and waiting for parts for 3 1/2 weeks the defective dishwasher was repaired. The customer service or policy in dealing with this matter was both unacceptable and atrocious. To have a customer pay for a brand new fully operational appliance and not grant them a new one when the one you sold them is broken...

I appreciate a competent, dedicated community manager and maintenance supervisor along with a BIG HEAP of warm customer service. Ginette and David take care of business all the while taking care to make a resident feel at home. I have been in the office and on-site many times to attest to these interactions (I have been their vendor/rep. for 5+ yrs.) It takes a certain talent and charm and know how to do what they do. They are singly and collectively the epitome of all that is good in on-site property management. Two thumbs up and 5 stars for them. Rent here - you will enjoy...