Pet's Playhouse — Local services in Cedar Rapids

I was so excited to find that this place carried the raw frozen cat food I’ve been getting my kitty for years which was recently discontinued from Theisen’s. I spent days trying to figure out where I could get this food from locally and this was the only place that carried it! In total, I purchased this food 3 times. I also want to mention that each time the same woman saw me purchasing it, she exclaimed that I must be the person who called looking for it, which leads me to believe I am one of the only people who buys it. The first time, I purchased it without incident, everything was priced as advertised on the freezer doors it is shelved in: $19.50. That was extra exciting, because the cheapest bags of this food at Theisen’s were $23. The second time I went, the man who rang me up said he couldn’t sell it to me at that price because they would “literally lose money on it” and that he didn’t know how it got to be priced like that. I told him it was marked at $19.50 on the freezer and I could run back and take a picture of it if he didn’t believe me. He walked back with me instead and saw it for himself. He still said he couldn’t charge me that and would need to charge me $30 instead. I was extremely frustrated and defeated. My cat is a picky eater and this was the only source available for the food he will eat. I had no choice but to pay the $30. The next time I went in, the price stickers were scratched off of the freezer door and I was charged $36 at the register. Now I understood why he didn’t want me taking a picture of the prices last time. I was floored. They really doubled this product in price from my first purchase? Needless to say, now they’ve lost one of the only customers who was probably buying that food. They are completely within their rights to adjust the price, but it was extremely unprofessional and rude that they charged me more than what was advertised on my second visit, despite seeing with their own eyes what it was marked at and it ringing up that way in the system. As a business owner, if they had eaten that expense, apologized, and warned me that it would be higher in price next time, they probably would’ve had me as a customer for life. But the fact that they adjusted the price right then and there instead of honoring what was already in place in their system was a huge ick, and to find the way they scratched them out when I returned without even adding a new price sticker so I had to find out at the checkout, was even worse. Extremely disrespectful and I hope they enjoyed the $85.50 they got from me because I’ll never give them a penny more. I understand it’s under new ownership but that was THEIR responsibility to take inventory of the prices when they took over. Luckily I found a much better local store that specializes in healthy pet foods, the owner is extremely knowledgeable and I’m getting better raw food that my cat loves for only $13. Do better,...

It was my first time here, and I drove an hour and a half to see it after a friend mentioned that it was his favorite pet store.

It was very clean, animals look well cared for, and there's a HUGE selection of fish and aquarium supplies which was our main reason for coming! The tanks are all clean and filled with happy healthy fishes! I was able to find several fish I had been looking for for a long time, and my boyfriend and I left with so much new stuff. All of the fish we bought did well on the trip back home and are thriving a week later.

The employees were all so friendly and very helpful. It's such a nice change talking to other fish keepers as opposed to the petco/petsmart employees that are so misinformed and selling sick fish.

Our doggos even had a blast seeing all the new sights and smelling all the smells. Our newest pup is very old and very timid but he was dragging me through the store! He was so excited and it was so nice seeing him with that energy! Also a plus, there was the sweetest lil pibble girl behind the counter that kept coming out to see our boys.

Be careful letting your SO walk off to look at things without you; you'll lose them and spend a good 10 minutes doing laps around the store through the aquarium section trying to find them again! 😂

I absolutely loved it here, it was 100% worth the drive, and we'll definitely be...

My children and I went into this store to buy a pet rat right after Christmas, my daughter selected a white one with a grey hood. The lady who was helping us pulled the rat from the tank by his tail; for those of you who know anything about rats this is actually painful for them and can harm them. This should have been my first indication that maybe this wasn't the place to purchase our pet from. On our way home Cutes our new pet rat had diarrhea, I thought nothing of it and just figured he was nervous. A few days later we noticed he had a lump growing on his head we took him to the vet and turns out he had an infection, several hours later and around $100.00 his head was drained and he was on antibiotics. At this time we also noticed that he was starting to lose fur on his back, we ended up going back to the vet another time $60.00 to get this issue checked out. Needless to say even after the vet visits; head being drained, shots, and antibiotics our poor Cutes did not make it. His eye ended up almost popping out, his head never healed, and the poor thing was just a wreck. This was very traumatic for my daughter who is old enough to understand what was going on and broke her little heart! I've had pet rats in the past (purchased from other places) and never had any issues like...